Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we want to hear from you!
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home in Maine, while making a real difference in the lives of our customers and their pets.
**About arenaflex**
arenaflex is more than just a pet supply company – we're a community of pet lovers dedicated to providing exceptional customer experiences. Our team is passionate about delivering personalized service, expert advice, and a wide selection of products to help our customers care for their furry friends. With a focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to launch or advance your career in customer service.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll be the face of our company, engaging with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy. Your responsibilities will include:
* Engaging directly with customers via phone, email, or chat to resolve their inquiries and concerns
* Researching and problem-solving to determine the best solutions for customers, thinking proactively and setting follow-ups as needed
* Operating with understanding, active listening, patience, empathy, and kindness to customers and team members alike
* Willingness to learn and adapt to new processes, products, and technologies
* Engaging with teammates, your direct manager, and other team members across the organization using virtual collaboration tools like Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience, preferably in a remote or call center environment
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Fluency in both Canadian French (Quebecois) and English
* Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A dedicated workspace with a computer, monitor, keyboard, mouse, headset, webcam, and reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
* A cell phone or tablet that can be used for two-factor authentication through Okta Verify
* Options for two-factor authentication include:
+ A smartphone or tablet on which the Okta mobile app can be downloaded
+ A cell phone that can receive SMS messages and phone calls
**Why arenaflex Customer Service?**
At arenaflex, we're committed to empowering our team members to become their best selves. Here's what you can expect:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self, bringing your perspectives and ideas to deliver on our mission
* **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location
* **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best
* **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical & dental insurance, 401k, and more!
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
**Apply Now!**
Ready to join our team and make a difference in the lives of our customers and their pets? Apply now by clicking the link below:
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values and respects the contributions of all team members.