Are you a customer-centric professional looking for a dynamic and supportive work environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join arenaflex, a leading manufacturer of innovative products, as a Customer Service Representative. In this role, you will be the face of our company, interacting with customers, resolving issues, and providing exceptional service that exceeds their expectations.
**About arenaflex**
arenaflex is a second-generation family-owned business that values integrity, quality, and innovation. We are passionate about delivering exceptional customer experiences and strive to maintain a strong partnership with our employees, manufacturers, and customers. Our commitment to treating everyone as part of our extended family is evident in our core values, which guide our decision-making and actions.
**Life at arenaflex**
As a Customer Service Representative at arenaflex, you will be part of a dedicated and passionate team that is driven to deliver outstanding results. Our work environment is professional, yet relaxed, and we encourage open communication and collaboration. We believe in investing in our employees' growth and development, offering opportunities for training, education, and career advancement.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Interacting with customers via phone, email, or online chat to provide timely and precise communication
* Collecting and entering orders for our products
* Fields customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
* Managing the flow of sales orders for internal sales partners and confirming accuracy
* Maintaining customer records in CRM and other business systems
* Establishing and maintaining effective working relationships with internal and external organizations, groups, team members, and individuals
* Assisting with various projects and other duties as needed
**Competencies**
To succeed in this role, you will need to possess:
* Excellent communication skills, including active listening and attention to detail
* Service-oriented, organized, and able to perform in a fast-paced environment
* Proficiency in Microsoft Office Suite, with the ability to learn new software
* Ability to learn from and adapt to customer service trends based on customer communication and feedback
* Calm and professional demeanor in all situations
* Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders
**Supervisory Responsibility**
This position has no supervisory responsibilities.
**Work Environment**
This role operates in a professional office environment, either in our Portland, OR office or out of one's home. You will be required to talk, write, and listen, with some flexibility in hours allowed and required. The position is a full-time position of 40 hours per week, with some flexibility in hours.
**Travel**
Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.
**Required Education and Experience**
* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience
* Proven customer support experience with the ability to adapt/respond to different situations
* Professional, outgoing, and service-oriented
* Minimum of 2 years Customer Service experience in a B2B setting
* Proficient in Microsoft Office
**Preferred Education and Experience**
* Experience with CRM, ERP, and warehouse management systems
* Familiar with Zendesk and Asana
**Benefits**
As a valued member of our team, you will enjoy:
* 401(k) retirement plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
* Work from home
* Paid volunteer opportunities
* Commuter bus passes
* Discounts to retailers
* Tickets to local sporting events
**Pay**
From $20.00 per hour
**Expected hours**
40 per week
**Shift**
Day shift
**Education**
Associate (Preferred)
**Experience**
B2B Customer Service: 2 years (Required)
**Work Location**
Remote
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex and become part of a dynamic team that values integrity, quality, and innovation.
Apply now and take the first step towards a rewarding career with arenaflex.