At arenaflex, we're dedicated to providing individualized support and tools to navigate the visual world. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and building strong relationships with our clients. If you're passionate about providing top-notch service, have a knack for problem-solving, and are comfortable working in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading organization in the field of visual support and tools. Our mission is to provide a world where the quality of one's sight does not determine the quality of one's life. We believe that everyone deserves access to the support and resources they need to navigate the visual world, regardless of their vision. Our team of professionals is dedicated to delivering exceptional service and creating a climate of respect that is supportive to everyone's individual success.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing professional customer service and product consultation to our clients via phone, email, and other communication channels. You'll work in a dynamic, fast-paced environment, building strong relationships with our clients and resolving issues in a timely and effective manner. This is a remote in-bound call center position, and you'll have the flexibility to work from home.
**Key Responsibilities**
* Receive in-bound and place out-bound calls in accordance with a set script
* Provide excellent customer service to customers and partners with a high degree of product and service knowledge to meet specific standards and goals
* Assist department in meeting customer service goals and service level agreements
* Achieve all requirements outlined in the Call Center Department Handbook
* Serve customers through a variety of methods, including in-person, by phone, through emails, in writing, web-forms, and using chat
* Maintain accurate records of customer interactions and service
* Process orders, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information according to procedure
* Make decisions on customer requests using established guidelines
* Take accountability to follow through on all issues
* Meet requirements as set by the contract, which may be subject to change
* Learn and continue to reinforce current product knowledge relative to customer needs and inquiries
* Utilize reference materials to assist and resolve any inquiries
* Maintain the strictest confidentiality and privacy of customer and agency information
* Perform other relevant duties as assigned
**Essential Functions**
* Able to perform all Physical Requirements of position
* Able to perform all Specific Responsibilities of position
* Able to meet schedule requirements
**Requirements**
* Minimum High School Diploma or GED, Bachelor's Degree preferred
* Prior customer service experience is desired
* Proficiency in basic computer skills
* Ability to type 30 wpm
* Ability to perform data entry duties, while serving the customer, and at other designated times
* Ability to keep all customer information in the strictest confidence, and follow security procedures in regard to customer information
* Ability to work a schedule which may include nights, weekends, and holidays, including variable shifts
* Ability to interact with customers with respect to, and consideration of, customer needs
* Excellent interpersonal skills and the ability to work in partnership with others
* Excellent communication skills both written and verbal
* Strong organizational skills with attention to detail
* Ability to handle stressful situations
* Ability to accept constructive feedback and adapt accordingly, in relation to the needs of this position
* Able to learn and demonstrate knowledge of products and services that will be supported
* Proficient with Microsoft Office (Outlook, Word, Excel)
* Proficient with Internet navigation
**Preferred Qualifications**
* Bilingual capability a plus
* Prior use of Assistive Technology desirable, most notably with JAWS and MAGIC for visual adaptation
**Work Environment and Culture**
* Work from home in a remote in-bound call center environment
* Collaborative and dynamic team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
**Compensation and Benefits**
* Competitive hourly rate
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
**How to Apply**
If you're passionate about providing exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now by clicking on the link below:
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. We are committed to values of diversity and inclusion in order to create a climate of respect that is supportive to everyone's individual success. We strive to provide an environment favorable to all regardless of race, color, religion, gender, sexual orientation, gender identity, pregnancy, marital status, age, nationality, ethnicity, ancestry, disability, military status, genetic information, protected veteran status, or any other factor or characteristic protected by law.
**E-Verify Notice**
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