Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our credit union's daily activities, including check processing, object processing, direct bills, and budget transfers.
**About arenaflex**
arenaflex is a leading company in the industry, known for its commitment to excellence and customer satisfaction. Our team is dedicated to providing a positive and inclusive work environment, where everyone feels valued and empowered to succeed. As a member of our team, you will have the opportunity to grow and develop your skills, while making a real difference in the lives of our customers.
**Why You'll Love This Job**
* Work from the comfort of your own home, with the flexibility to balance your personal and professional life.
* Be part of a dynamic and innovative team, where no two days are ever the same.
* Develop your skills and expertise in customer service, with opportunities for career growth and advancement.
* Enjoy a competitive salary and benefits package, including health insurance, retirement savings, and more.
* Be part of a company that values diversity, equity, and inclusion, and is committed to creating a positive and supportive work environment.
**Responsibilities**
As a Customer Service Representative on our Payments and Digital Strategy team, you will be responsible for:
* Completing data access and balancing tasks, including coordinating with vendors, the Federal Reserve Bank, and other institutions.
* Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing.
* Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws.
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams.
* Reviewing, examining, and approving remote deposit, mobile, ATM, and other imaged-enabled products.
* Logging, studying, and making necessary GL, account changes, and/or returns.
* Processing stop pays and check batching.
* Completing daily balancing and department closing.
* Obtaining information from members for timely and correct processing of international and domestic budget transfer requests.
* Researching and affirming incoming and outgoing budget transfer information.
* Communicating with vendors to process budget transfers.
* Understanding and being familiar with outgoing and incoming budget transfer laws.
* Depositing check returns, studying member back exams on draft changes, processing member exams, affirming members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers.
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees.
**Requirements**
To be successful in this role, you will need:
* A high school degree or equivalent.
* Intermediate Excel and Word experience.
* Previous customer/member service experience.
* Previous banking or credit union experience.
* Episys/Symitar and processing wires experience.
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint).
* Ability to work prolonged hours in aid of business needs.
* Ability to exercise excellent customer service skills.
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team.
* Ability to perform mathematical calculations and review data.
* Ability to effectively prioritize work and meet time limits under high volume pressure.
* Ability to cross-train and perform any position assigned within the department.
* Ability to interact professionally with all personnel and members.
* Ability to work independently and with minimum supervision.
* Ability to self-motivate with strong employer skills and ability for interest to detail.
* Ability to effectively prioritize work and meet time limits.
* Ability to maintain excellent performance and attendance.
**What You'll Get**
As a member of our team, you will enjoy a range of benefits, including:
* Travel perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more.
* Wellness programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
* 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Join Our Team**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our Payments and Digital Strategy team and start your journey with arenaflex today!