At arenaflex, we're committed to revolutionizing the way we connect with our customers, stores, and associates. Our Contact Center is the heartbeat of our customer service operations, and we're looking for talented individuals to join our team as Customer Care Resolution Coordinators. As a part-time remote employee, you'll have the opportunity to work from the comfort of your own home while providing exceptional service to our valued customers.
**About arenaflex**
arenaflex is a leading retail company that's dedicated to fostering a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential. We're a metrics-driven center that's dedicated to driving results, and our associates thrive in this high-volume environment that handles over 6 million contacts per year. Our company culture is built on the principles of customer satisfaction, teamwork, and individual recognition.
**We Invest in You!**
At arenaflex, we focus on the growth and development of our associates. We're a highly engaged team that prides itself on exceeding customer expectations, building relationships, and providing individual and team recognition. Our goal is to create a work environment that's supportive, inclusive, and empowering, where our associates can grow and develop their skills.
**Job Summary**
As a Customer Care Resolution Coordinator, you'll be responsible for taking a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. You'll have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
**Key Responsibilities**
* Take a high volume of incoming calls, chats, and emails from customers, stores, and associates
* Navigate multiple systems to aid in answering questions and resolving issues
* Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
* Exceed customer expectations by providing best-in-class customer service
* Work collaboratively with team members to resolve complex customer issues
* Meet or exceed performance metrics and targets
**Requirements**
* Type a minimum of 25 WPM
* Proficient with Microsoft Office programs (Outlook, Word)
* High school diploma or GED
* Successful completion of mandatory training
* Customer service experience
**Preferred Qualifications**
* Previous experience in a contact center or customer service role
* Strong communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced, dynamic environment
* Strong customer service skills
* Ability to work independently and as part of a team
* Proficient with Microsoft Office programs (Outlook, Word)
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to the growth and development of our associates. We offer a range of training programs and opportunities for career advancement, including:
* On-the-job training and coaching
* Ongoing training and development programs
* Opportunities for career advancement and promotion
* Access to industry-leading technology and tools
**Work Environment and Company Culture**
Our Contact Center is a dynamic and fast-paced environment that's dedicated to driving results. We're a metrics-driven center that's committed to exceeding customer expectations, building relationships, and providing individual and team recognition. Our company culture is built on the principles of customer satisfaction, teamwork, and individual recognition.
**Compensation, Perks, and Benefits**
* $15.00 per hour
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Work from home
* Store Discount Card
* Education Assistance
**Work Schedule**
* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift
* Weekly day range: Monday to Friday
* Weekend availability
**Education**
* High school or equivalent (Required)
**How to Apply**
If you're a customer-centric individual who's passionate about providing exceptional service, we want to hear from you! Apply now to join our team as a Customer Care Resolution Coordinator at arenaflex.