At arenaflex, we're on a mission to revolutionize the way people shop, work, and live. As a global leader in e-commerce and cloud computing, we're constantly innovating and pushing the boundaries of what's possible. We're now seeking an energetic and dedicated Customer Service Representative to join our team in Buffalo, and we're excited to offer a competitive hourly wage, excellent benefits, and a dynamic work environment.
**About arenaflex**
arenaflex is a Fortune 500 company based in Buffalo, with a rich history of innovation and customer-centricity. We're committed to providing an exceptional shopping experience for our customers, and our customer service team plays a vital role in achieving this goal. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering outstanding service and support to our customers.
**Job Summary**
We're looking for a highly motivated and customer-focused individual to join our part-time customer service team in Buffalo. As a Customer Service Representative, you'll be the first point of contact for our customers, providing exceptional support and service through various channels. This role involves managing inbound and outbound calls, emails, and other customer interactions, resolving customer queries, and ensuring high levels of customer satisfaction.
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Handling customer inquiries and complaints professionally and efficiently
* Processing orders, forms, and applications in a timely and accurate manner
* Identifying and assessing customers' needs to achieve satisfaction and resolve issues
* Communicating with customers through various channels, including phone, email, and chat
* Maintaining a positive, empathetic, and professional attitude towards customers
* Keeping records of customer interactions and transactions
* Providing feedback on the efficiency of the customer service process
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* Proven customer support experience, either in a similar role or in a related field
* Strong phone handling skills and active listening
* Familiarity with CRM systems and practices
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
**Experience**
While previous experience in a similar role would be advantageous, it's not essential. We provide comprehensive training to ensure that you have the skills and knowledge needed to succeed in this role.
**Benefits**
As a part-time Customer Service Representative at arenaflex, you'll enjoy:
* A competitive hourly wage of $14.00 per hour
* Excellent benefits, including health and dental coverage
* Paid training and vacations
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
**Work Environment**
Our Buffalo office is a vibrant and collaborative space that's designed to inspire creativity and innovation. As a Customer Service Representative, you'll work in a fast-paced environment that's focused on delivering exceptional customer service and support. You'll have access to state-of-the-art technology and tools, as well as a comprehensive training program that will help you develop the skills and knowledge needed to succeed in this role.
**Compensation and Perks**
As a part-time Customer Service Representative at arenaflex, you'll enjoy a competitive hourly wage of $14.00 per hour. You'll also have access to excellent benefits, including health and dental coverage, paid training and vacations, and a dynamic and supportive work environment.
**How to Apply**
If you're looking for a challenging part-time role with flexibility and excellent benefits, we encourage you to apply to become a part of the arenaflex family today! Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. We're committed to creating a diverse and inclusive work environment that's welcoming to all employees.