Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then an Experienced Customer Service Representative position at arenaflex is just the right place for you!
As a global technology and services leader, arenaflex powers the brands of the future by helping well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're a human-centered, tech-powered, intelligence-fueled organization that's busy helping over 2000 of the world's best brands solve their toughest business challenges.
**About arenaflex**
arenaflex is a global technology and services leader that powers the brands of the future. We're a human-centered, tech-powered, intelligence-fueled organization that's busy helping over 2000 of the world's best brands solve their toughest business challenges. Our mission is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
**What You Will Do in This Role**
As an Experienced Customer Service Representative at arenaflex, you will:
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
* Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
* Resolve overdue bills, collect payments from the party responsible for the debt and address client queries regarding delinquent accounts and help to develop repayment plans.
* Maintain broad knowledge of client products and/or services.
* Prepare complete and accurate work including appropriately notating accounts as required.
* Be tenacious in tracking, documenting, and retrieving information in call tracking database.
* Be comfortable with fraud prevention, collections, and transaction disputes.
* Ensure service delivered to our customers meets contractual Key Performance Indicator.
**Your Qualifications**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Experienced Customer Service Representative role include:
* A High School Diploma and/or GED
* Minimum 6 months of customer service experience required
* Live within 25 to 30 mile radius of our Arnold, MO site
* Strong PC knowledge and computer navigation skills
* The ability to work rotational shifts as needed
**What's in It for You**
One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development.
In this role, you'll also be provided with:
* $16.50 per hour
* Paid training
* 8 days of program-specific training, 10 days of nesting, and opportunities for monthly performance incentives
* Lucrative employee referral bonus opportunities
* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* A modern, state-of-the-art office setting with advanced technologies and a great team
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the Best Version of You!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:** USA, Arnold, MO
**Language Requirements:** English
**Time Type:** Full time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
**arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.** For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.