At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth. We're committed to advancing health equity on a global scale and making a meaningful impact on the communities we serve.
**About arenaflex**
arenaflex is a global organization that's passionate about improving health outcomes and making a difference in people's lives. Our team is guided by a shared vision to deliver care, aided by technology, to help millions of people live healthier lives. We're a company that values diversity, inclusion, and growth, and we're committed to creating a workplace that's inclusive, supportive, and empowering.
**Job Summary**
As a Customer Service Representative, you'll enjoy the flexibility to telecommute from anywhere within the U.S. and take on challenging responsibilities that will directly improve health outcomes. You'll be part of a team that's dedicated to connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're looking for experienced customer service professionals who are passionate about delivering exceptional service and making a meaningful impact on the communities we serve.
**Primary Responsibilities**
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
* Ask appropriate questions and listen actively while documenting required information in computer systems
* Occasionally make outbound calls to customers for follow-ups
* Work collaboratively with colleagues to resolve customer issues and improve service delivery
* Stay up-to-date with product knowledge and regulatory requirements to provide accurate and informed responses to customers
* Meet or exceed performance metrics and quality standards
* Participate in ongoing training and development to improve skills and knowledge
**Required Qualifications**
* High School Diploma or GED
* 1 year of customer service experience, including providing service over the phone
* Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
* Ability to attend 3-4 weeks of training with 100% attendance
* Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
* Ability to work occasional overtime, including a 6th day and one (1) weekend day shift
**Preferred Qualifications**
* Call Center experience
* Experience with a virtual learning environment
* Experience with a virtual working environment
* Experience in working with digital platforms and systems (Web, Chat, Email)
* Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
**Telecommuting Requirements**
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
* Must be able to connect directly into the internet via hard wire (either directly to modem or router)
**Soft Skills**
* Ability to work in a fast-paced work environment
* Anticipate taking a minimum of 50 calls daily
* Excellent communication and interpersonal skills
* Ability to work collaboratively with colleagues to resolve customer issues and improve service delivery
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
**Physical and Work Environment**
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
* Must be able to work in a quiet and distraction-free environment
**Compensation and Benefits**
* Competitive hourly rate based on local labor markets, education, work experience, certifications, etc.
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase and 401(k) contribution
* Paid time off and holidays
* Opportunities for career growth and professional development
**Diversity, Equity, and Inclusion**
* arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
* We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a meaningful impact on the communities we serve, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Application Deadline**
This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Note**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.