Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As an Experienced Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
**About arenaflex**
arenaflex is a leading organization in the healthcare industry, dedicated to improving health outcomes and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You will ask appropriate questions, listen actively, and document required information in computer systems. You will also make occasional outbound calls to customers for follow-ups. This is a full-time position, requiring a 40-hour workweek, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST.
**Responsibilities**
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
* Ask appropriate questions and listen actively while documenting required information in computer systems
* Occasionally make outbound calls to customers for follow-ups
* Work in a fast-paced environment, anticipating taking a minimum of 50 calls daily
* Maintain a dedicated work area that is separated from other living areas and provides information privacy
* Keep all company-sensitive documents secure, if applicable
**Training and Development**
* 3-4 weeks of paid training, with 100% attendance required
* Training will be conducted virtually from your home, with hours from 8:00 AM - 5:00 PM CST, Monday - Friday
* Opportunities for career growth and development, with clear direction on what it takes to succeed in your role
**Requirements**
* High School Diploma / GED or 2 years of equivalent work experience
* Must be 18 years of age or older
* 1 year of customer service experience, including providing service over the phone
* Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
* Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST, from Sunday - Saturday
* Ability to attend 3-4 weeks of training with 100% attendance
**Preferred Qualifications**
* Call Center experience
* Experience with a virtual learning environment
* Experience with a virtual working environment
* Experience in working with Digital platforms and systems (Web, Chat, Email)
* Health Care / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
**Telecommuting Requirements**
* Ability to keep all company-sensitive documents secure, if applicable
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
* Must be able to connect directly into the internet via hard wire (either directly to modem or router)
**Soft Skills**
* Ability to work in a fast-paced work environment
* Anticipate taking a minimum of 50 calls daily
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
**Physical and Work Environment**
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
* Must be able to work in a quiet and distraction-free environment
**Compensation and Benefits**
* Hourly range: $16.00 - $28.27 per hour (based on local labor markets, education, work experience, certifications, etc.)
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution (subject to eligibility requirements)
**Application Deadline**
This job posting will be active for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Diversity and Inclusion**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
**Apply Now**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Join our team and help us advance health equity on a global scale.