Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to transforming the way people experience healthcare. As an Experienced Customer Service Representative – Medicaid Member Support, you will play a vital role in providing top-notch support to Aetna Medicaid members and providers, helping them navigate the complexities of their benefits and services.
**About arenaflex**
At arenaflex, we're committed to putting our heart into everything we do. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world, and our Heart At Work Behaviors support this purpose by empowering our employees to transform our culture and accelerate innovation. We believe that how we deliver our services is just as important as what we deliver, and we're looking for talented individuals like you to join our team and help us make a difference.
**Job Summary**
As a Member Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering a wide range of inquiries, and resolving issues in a timely and professional manner. You will be working from home, with the flexibility to work independently and manage your time effectively. We're looking for someone who is self-sufficient, has strong customer service skills, and is able to communicate effectively with members and providers.
**Responsibilities**
* Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
* Provide accurate and timely information to members and providers, resolving issues and escalating concerns as needed
* Utilize high-speed internet connectivity with secure service via ethernet cable, ensuring the security and integrity of sensitive information
* Meet performance standards, attendance requirements, and call quality goals, demonstrating a commitment to excellence and customer satisfaction
* Collaborate with internal stakeholders to resolve complex issues and improve processes
* Participate in ongoing training and development to stay up-to-date on Medicaid and Medicare policies and procedures
**Requirements**
* High School Diploma or equivalent GED
* Ability to communicate effectively with members and providers orally and in written form
* Strong customer service skills, with a focus on resolving issues and exceeding customer expectations
* Ability to work from home and manage time effectively, with minimal supervision
* High-speed internet connectivity with secure service via ethernet cable
* Ability to meet performance standards, attendance requirements, and call quality goals
* Must be able to commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems
**Preferred Qualifications**
* Experience working remotely in a call center setting
* Experience with Medicaid and Medicare
* Strong knowledge of healthcare policies and procedures
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Excellent communication and problem-solving skills
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. Our culture is built on the principles of respect, empathy, and collaboration, and we're looking for individuals who share these values and are passionate about making a difference.
**Benefits and Compensation**
* Competitive hourly rate: $17.00 - $31.30
* Comprehensive benefits package, including medical, dental, and vision coverage
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
* CVS store discount and discount programs with participating partners
* Ongoing training and development opportunities, including free development courses and education assistance
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about this role and submit your application. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects the contributions of all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
**Application Deadline**
We anticipate the application window for this opening will close on: 08/16/2024. Don't miss this opportunity to join our team and make a difference in the lives of others. Apply today!