Are you passionate about delivering exceptional patient experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our arenaflex team as an Experienced Customer Service Representative (Healthcare) On-Site. As a valued member of our team, you will play a critical role in providing top-notch customer service support and resolution of routine problems and questions regarding client products and/or services.
**About arenaflex**
arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to deliver exceptional customer experiences that drive business growth and success. With a strong commitment to innovation, diversity, and inclusion, we empower our employees to be their best selves and make a meaningful impact in the communities we serve.
**Career Growth and Personal Development**
At arenaflex, we believe in the power of career growth and personal development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With a strong focus on employee development, we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In fact, about 80% of our managers and leaders have been promoted from within!
**What You Will Do in This Role**
As an Experienced Customer Service Representative (Healthcare) On-Site at arenaflex, you will:
* Resolve billing issues and address claims questions/inquiries
* Address benefits and enrollment questions/inquiries
* Follow HIPAA guidelines to protect the privacy of the customer
* Deliver expert customer experiences...with a smile
* Collaborate with cross-functional teams to resolve complex customer issues
* Stay up-to-date on product knowledge and industry trends to provide informed solutions
**Your Qualifications**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Healthcare Customer Service Representative role include:
* Must reside in the United States or have a valid U.S. address for residence
* At least 6 months of customer service experience
* High school diploma or equivalent
* A passion for helping others
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
**What's in It for You**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* A modern, state-of-the-art office setting with advanced technologies and a great team
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
**Reimagine the Best Version of You!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:**
* Jacksonville, North Carolina, United States
**Language Requirements:**
* English
**Time Type:**
* Full-time
**Physical & Mental Requirements:**
* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:**
* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
* Currently, this position may be performed only in the states listed here.
**Equal Opportunity/Affirmative Action Employer:**
* arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
+ English
+ Spanish
**To request a reasonable accommodation, please click here.**
**Mission:**
* Hi, we're arenaflex. We're a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries.
**Company Overview:**
* We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fueled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of arenaflex.