At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and satisfaction. As an Experienced Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support, while also contributing to the success of our Business Unit. If you're a customer-focused professional with a passion for delivering results, we want to hear from you!
**About arenaflex**
arenaflex is a leading organization in the industry, renowned for its innovative approach to customer service and business growth. Our team is dedicated to fostering a culture of excellence, where employees are empowered to make a meaningful impact. With a strong focus on employee development and well-being, we offer a dynamic work environment that supports the entrepreneurial spirit and promotes work-life balance.
**Key Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for:
* Serving as the primary interface between our Business Unit and assigned customers, ensuring effective communication and feedback on customer orders and associated activities.
* Coordinating project personnel to specific phases or aspects of projects, ensuring seamless execution and timely completion.
* Preparing interim and completion program schedules, status reports, and budget reports to keep stakeholders informed and aligned.
* Providing exceptional customer service, understanding customer needs, and identifying opportunities to drive business growth.
* Monitoring projects for task requests that represent a change in program scope, identifying cost/schedule impacts, and working with contracts managers to negotiate equitable adjustments.
* Collaborating with the Contracts & Customer Service Director to service and manage order processing/entry, resolution of issues, and customer portal alignment and maintenance.
* Interacting with internal organizations to proactively resolve customer issues and drive customer satisfaction.
* Preparing, reviewing, and submitting quotes to customers as required.
* Supporting Lean process improvement initiatives, including standard work development/maintenance and participating in associated projects.
* Providing timely resolution on customer order processing, customer inquiries, customer order tracking/reporting, RFQ submittals and status, short flows (expedites), AOG/Spares, A/R Disputes, RMA coordination and processing.
* Communicating with outside Sales personnel to ensure awareness of and alignment with arenaflex goals and customer needs.
* Acting as the voice of the customer to drive all functions within the Business Unit to ensure high customer satisfaction and scorecard ratings.
* Scheduling and managing cross-functional meetings for customer issue resolution.
* Making recommendations to Management on customer opportunities and issues.
**What We Look For**
To succeed in this role, you'll need:
* At least 5-7 years of related experience in customer service, customer support, or a related field.
* Effective oral and written communication skills, with the ability to maintain confidentiality and discretion.
* Experience in Customer Purchase Order Review/Entry and Fulfillment, with a strong customer-facing support background and experience in the day-to-day management of a defined customer account base.
* Strong background in Contract review, administration, and flow down, with the ability to review and interpret Customer Purchase Orders, RFQ's, and other requirements flowed through customer contract documents.
* Proven team player with the ability to effectively relate to all levels of an organization.
* Self-directed with the ability to meet deadlines and work independently.
* Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
**What's In It For You**
As an Experienced Customer Service Representative at arenaflex, you'll enjoy:
* Competitive compensation and holiday pay.
* Great health benefits and 401(k) plans.
* Paid time off per year, depending on level.
* A dynamic work environment that supports the entrepreneurial spirit and promotes work-life balance.
* Fast growth opportunities and quicker career development for the right candidate.
* Mentors to help you grow both personally and professionally.
* A fun and promising culture that values employee well-being and satisfaction.
**How to Apply**
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!