At arenaflex, we believe that culture is the backbone of our collective success. Our values of Love, Joy, Boldness, Teamwork, and Curiosity guide our interactions with each other, our customers, and the community as a whole. As a pioneer in online professional education, arenaflex has been introducing innovative web-based professional education courses since 2001. Today, our family of brands is the leading online professional education platform in their respective end-markets, proudly serving over 1 million customers annually and employing more than 1,000 mission-aligned professionals.
We are seeking an experienced Customer Service Representative to join our team, who will be responsible for assisting and supporting customers/students throughout their efforts in achieving their professional learning goals. This role is a team-oriented, student-facing position that services internal and external customers. As a member of our team, you will be expected to adhere to policies and processes, function as a role model for our values, and foster a culture of care consistent with our mission, vision, and purpose.
**What You'll Do**
As an Experienced Customer Service Representative at arenaflex, you will be responsible for:
• Handling all incoming service-related inquiries via phone and digital communication channels (i.e., email, live chat, Google reviews, etc.)
• Following up with students promptly and as necessary
• Adhering to established departmental metrics by level
• Handling customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
• Troubleshooting general customer support technical questions
• Documenting all interactions in our CRM system in accordance with established criteria and SLAs
• Collaborating with other departments and functional areas to deliver an optimal student experience
• Acquiring and maintaining a basic understanding of arenaflex products and systems necessary for effective job performance
• Being open to other's viewpoints and experiences
• Demonstrating empathy, patience, and understanding with customers as well as teammates
• Assisting with projects, initiatives, and other duties as assigned
**What You'll Need to Succeed**
To be successful in this role, you will need:
• 1+ years of customer service or related experience
• Bilingual communication skills (English and Spanish speaking, reading, and writing) required
• Ability to work a variety of office hours, including occasional evenings and some weekends
• High level of interpersonal, professional communication, and problem-solving skills
• Ability to work independently as well as function as part of a high-performing team
• PC skills in Microsoft Office, Internet applications, and database software
• Strong verbal communication and writing skills
• Comfortable with change and able to shift focus quickly
• Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed
• Reliable and punctual
• Ability to consistently lift 40+ pounds
• H.S. diploma required, some or completed college preferred, and/or equivalent work experience
**Why Join arenaflex?**
At arenaflex, we are committed to building a diverse and inclusive workplace, where diversity of perspectives and experiences is essential to our success. We welcome applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed.
**What We Offer**
As an Experienced Customer Service Representative at arenaflex, you will enjoy:
• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to work with a diverse and talented team
• Professional development opportunities, including training and mentorship
**How to Apply**
If you're passionate about delivering exceptional customer service and believe you have the skills and experience to succeed in this role, we encourage you to apply today! Please submit your application, including your resume and a cover letter, through our website.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer that is committed to diversity and inclusion in the workplace. arenaflex prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.