At arenaflex, we are looking for talented individuals who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better arenaflex. It all begins with outstanding talent. It all begins with you.
**About this role:**
arenaflex is seeking a Customer Service Representative in the Equipment Finance department as part of Commercial Banking Operations. Learn more about the career areas and lines of business at arenaflex.com. This position is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services, and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
**Key Responsibilities:**
* Support financial products and services
* Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
* Perform moderately complex customer support tasks
* Receive direction from customer service supervisor and escalate non-routine questions
* Interact with customer service team on complex customer issues
* Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers
* Manage risk by following all policies and procedures and staying abreast of changes
**Essential Qualifications:**
* 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
* Ability to interact effectively with internal and external partners and clients/customers
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information, including assisting customer with program usage
* Strong attention to detail and accuracy skills
* Ability to quickly learn business operations and processes
* Experience delivering results in a fast-paced, deadline-driven environment
* Excellent verbal, written, and interpersonal communication skills
* Effective organizational, multi-tasking, and prioritizing skills
* Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
**Preferred Qualifications:**
* Financial services experience and/or contact center experience
* Ability to work in a hybrid schedule
* Ability to work additional hours as needed
**Work Environment and Company Culture:**
arenaflex is committed to creating a diverse and inclusive workplace where everyone feels valued and inspired. We believe in diversity, equity, and inclusion and welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
**Career Growth Opportunities and Learning Benefits:**
arenaflex offers a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. Our employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our employees also have access to a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to learn more about our company culture and to submit your application.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
**Accommodation for Applicants with Disabilities:**
arenaflex is committed to providing a barrier-free and accessible work environment for all employees and applicants. If you require an accommodation during the application or interview process, please visit our website at arenaflex.com to learn more about our accommodation process.
**Drug and Alcohol Policy:**
arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.
**About arenaflex:**
arenaflex is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. arenaflex ranked No. 47 on Fortune's 2023 rankings of America's largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from arenaflex are also available at arenaflex.com.