Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working outdoors? If so, we invite you to join arenaflex, a leading enterprise in the transportation industry, as a Customer Service Representative – Airport Operations. In this role, you will play a critical part in ensuring our customers have a seamless and enjoyable experience with our services. **About arenaflex** arenaflex is a dynamic and innovative company that operates at the forefront of the transportation industry. With a team of over 25,000 driven individuals, we are committed to delivering customer-focused solutions that make a positive impact on the lives of our customers, colleagues, and communities. Our culture is built on performance-driven principles, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. **Role Overview** As a Customer Service Representative – Airport Operations, you will be responsible for assisting customers in different parts of the rental or return process on our airport lots. This may include checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. You will be working outdoors, interacting with customers, and ensuring that their experience with arenaflex is nothing short of exceptional. **Key Responsibilities:** * Assist customers in different parts of the rental or return process on our airport lots * Check cars, enter information in a handheld device, process rentals of loyalty customers, and assist customers at exit gates or check-in our cars at return * Provide exceptional customer service, ensuring that customers have a seamless and enjoyable experience with our services * Work outdoors, interacting with customers, and ensuring that their experience with arenaflex is nothing short of exceptional * Collaborate with colleagues to resolve customer issues and provide solutions * Maintain accurate records and data entry in a handheld device * Participate in on-the-job training to develop skills and knowledge **Perks and Benefits:** * Competitive hourly wage ($14.00/hour) with opportunities for monthly commission * Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) * On-the-job training to develop skills and knowledge * Paid time off * Medical, dental, and other insurance * Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses * Retirement benefits (401k) * Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars **What We’re Looking For:** * Valid Driver’s License * Basic computer skills (typing, data entry) * Effective verbal communication skills * Willingness to work outdoors * Flexibility to work all shifts * Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles * Must be 18 years of age and legally authorized to work in the United States * 6 months retail customer service experience in a fast-paced environment is a bonus! **Why Join arenaflex?** * Be part of a dynamic and innovative company that operates at the forefront of the transportation industry * Work with a team of over 25,000 driven individuals who are passionate about delivering customer-focused solutions * Enjoy a performance-driven culture that encourages and supports each other to be at our best * Participate in on-the-job training to develop skills and knowledge * Enjoy a range of benefits, including competitive hourly wage, paid time off, medical, dental, and other insurance, and retirement benefits **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. **Apply Today!** If you have the skills and passion we’re looking for, please submit your application today. We can’t wait to welcome you to our team! Apply for this job