At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and satisfaction. As a key member of our Customer Service team, you'll play a vital role in building strong relationships with our customers, resolving issues, and driving sales growth. If you're passionate about delivering outstanding customer service and have a strong background in sales and customer-facing roles, we want to hear from you.
**About arenaflex**
arenaflex is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner to some of the world's most prominent aerospace and transportation companies. Our products are designed to meet the most demanding requirements, from jet engine components to aerospace fastening systems, titanium structural parts, and forged wheels. With a strong focus on sustainability and a passion for innovation, we're dedicated to making a positive impact on the world.
**Primary Purpose**
As an Experienced Customer Service Representative, you'll be responsible for delivering exceptional customer experiences that drive business growth and satisfaction. Your primary responsibilities will include:
* Acting as a liaison between customers and our company to facilitate sales and the resolution of account or service problems
* Providing customers with information about our products and services
* Soliciting and maintaining favorable contacts with current and potential key accounts
* Developing relationships with internal and external customers that will benefit the overall business plan
* Building good relationships with internal and external customers that will benefit company objectives to maintain and increase market share
* Handling customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
* Training other CSRs on daily activities, including but not limited to RFQs and proper formatting
* Processing strategic quotes for RFQs and working directly with Product Managers, Buyers, Account Managers, etc.
* Acting as a liaison between customers and internal departments, including Shipping, Planning, Engineering, and Quality
* Processing/ preparing and coordinating large spreadsheets/LTA's, as required, for the Customer Support team
* Preparing quotes for customers, which include pricing and delivery
* Accepting orders from customers, booking orders to the applicable location, and coordinating adding the item master for part numbers as required
* Handling initial rejected parts or paperwork from customers, coordinating with the Quality Department, and issuing an RMA when necessary
* Working with Howmet Credit on past dues invoices or short pays, performing necessary research to resolve the problem, and initiating credit/debit memos as required
* Obtaining knowledge of arenaflex products, including conversions, substitutions, and knowledge of competitor's products
* On occasion, visiting assigned customers with coordination of Account Manager and Team Leader
* Understanding customer's terms and conditions and long-term agreements, and possessing an understanding of contract language
* Training co-workers and mentoring less-senior employees
* Working with minimum supervision and handling a fast-paced work environment and stressful situations
* Maintaining organized sales files, including purchase orders, sales orders, changes, notices from customers, and any correspondence with customers or factory
**Essential Qualifications**
* 3+ years of experience in customer service/sales, preferably in a manufacturing environment
* Strong interpersonal and communication skills
* Proficiency in Microsoft Word, Excel, and PowerPoint
* 50+ Words per Minute typing speed
* Familiarity with arenaflex systems (COP, CPQ, GCS) preferred
* Ability to read, write, and understand English
* Strong problem-solving and organizational skills
* Familiarity with distributor accounts and specifics regarding distributor agreements and procedures
* Legally authorized to work in the United States; verification of employment eligibility will be required at the time of hire
* Ability to lawfully obtain access to export-controlled items
**Preferred Qualifications**
* Experience working in a fast-paced environment with multiple priorities and deadlines
* Strong analytical and problem-solving skills
* Ability to work independently with minimal supervision
* Familiarity with CRM software and other customer-facing technologies
* Experience working with a team to achieve business objectives
* Strong communication and interpersonal skills
**Skills and Competencies**
* Excellent customer service and communication skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong organizational and time management skills
* Ability to work independently with minimal supervision
* Strong analytical and problem-solving skills
* Familiarity with CRM software and other customer-facing technologies
* Experience working with a team to achieve business objectives
* Strong communication and interpersonal skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including:
* On-the-job training and coaching
* Regular feedback and performance evaluations
* Opportunities for career advancement and professional growth
* Access to industry-leading training and development programs
* A comprehensive benefits package, including health insurance, 401k matching, paid holidays, and vacation time
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a strong work ethic. As a Customer Service Representative, you'll be working in a team-based environment with a focus on delivering exceptional customer experiences. Our company culture is built on a foundation of:
* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Continuous learning and development
* Diversity and inclusion
**Compensation, Perks, and Benefits**
The position includes competitive wages and a comprehensive benefits package, including:
* Health insurance (medical, dental, vision)
* Excellent 401k matching program
* Paid holidays and vacation time
* Opportunities for career advancement and professional growth
* Access to industry-leading training and development programs
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong background in sales and customer-facing roles, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.