At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate, you'll play a vital role in creating a distinctive and delightful customer experience that sets us apart from the competition. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and growing your skills and knowledge, we want to hear from you!
**About arenaflex**
arenaflex is a leading retail pharmacy and healthcare company that's committed to making a positive impact on people's lives. With a rich history of innovation and customer-centricity, we've built a reputation for delivering exceptional products and services that meet the evolving needs of our customers. Our team is passionate about creating a culture of inclusivity, respect, and empathy, where everyone feels valued and supported.
**Key Responsibilities**
As a Customer Service Associate at arenaflex, you'll be responsible for:
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
* Providing customers with courteous, friendly, fast, and efficient service
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
* Processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Implementing Company asset protection procedures to identify and minimize profit loss
* Ensuring compliance with state and local laws regarding regulated products
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items and product placement as specified by policies/procedures
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications**
* Prefer six months of experience in a retail environment
* Prefer to have prior work experience with arenaflex
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 25 pounds and stand for long periods of time
* Basic computer skills and knowledge of store systems and equipment
**Training & Personal Development**
* Attends training and completes PPLs requested by Manager or assigned by corporate
* Opportunities for career growth and advancement within the company
* Access to training and development programs to enhance skills and knowledge
**Work Environment and Company Culture**
* arenaflex is an Equal Opportunity Employer, including disability/veterans
* We're committed to creating a culture of inclusivity, respect, and empathy
* Our team is passionate about making a positive impact on people's lives
* We offer a dynamic and supportive work environment that encourages growth and development
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $16.5 - $18 per hour
* Opportunities for career growth and advancement within the company
* Access to training and development programs to enhance skills and knowledge
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Discounts on arenaflex products and services
**How to Apply**
If you're passionate about delivering exceptional customer service and growing your skills and knowledge, we want to hear from you! Apply now to join our team as a Customer Service Associate at arenaflex.