At arenaflex, we're dedicated to delivering exceptional member experiences that exceed expectations. As a Customer Service Advocate, you'll play a vital role in our efforts to provide accurate and responsive service to our customers, ensuring high satisfaction, growth, and retention. If you're passionate about creating positive member experiences and thrive in a collaborative, team-driven atmosphere, we invite you to join our dynamic team.
**About arenaflex**
arenaflex is an iconic brand built on a solid foundation of trust, with a rich history of providing exceptional member service and being there for our customers at the time of a claim. As a member of our team, you'll become part of a legacy that values transparency, simplicity, and putting people first. Our commitment to delivering our promise to members drives each of our associates every day, and we're excited to welcome like-minded individuals to our team.
**What We Offer**
Our dynamic work environment provides excellent benefits, competitive compensation, and opportunities for growth and development. As a Customer Service Advocate, you can expect:
* **Competitive pay**: $20 per hour (plus shift premiums available based on scheduled hours)
* **Work from home opportunities**: Enjoy the flexibility of working from the comfort of your own home
* **Retention Bonuses**: Earn up to $2,500 in the first year
* **Medical Benefits**: Available on the first day of employment, with family coverage available
* **Dental, Vision, Life, and Disability coverage**: Comprehensive benefits to support your well-being
* **Performance-based incentive plan**: Opportunities to earn rewards based on your performance
* **Retirement Savings options**: Pension and 401k plans available with a company match
* **Generous Paid Time Off Plan**: Includes holiday pay, floating holiday days, and a generous vacation policy
* **Complimentary AAA Basic Membership**: Enjoy the benefits of being an AAA member
* **Tuition reimbursement**: Opportunities to pursue further education and career development
**What You'll Be Doing**
As a Customer Service Advocate, you'll work directly with arenaflex members in a fast-paced inbound contact center, providing an outstanding experience. Your responsibilities will include:
* **Providing exceptional service**: Building trust and creating sustainable relationships through open and interactive communication
* **Applying problem-solving and critical thinking skills**: Researching and communicating solutions in a variety of situations
* **Handling customer concerns**: Utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes
* **Confidentially handling policy owner information**: Ensuring compliance and communication standards are met
* **Collaborating with internal teams**: Ensuring thorough and timely resolutions for all members
**Required Experience**
To succeed in this role, you'll need:
* **Minimum 2 years experience** in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred
* **Demonstrated basic mathematical aptitude**: Addition, subtraction, multiplication, and division
* **Technical aptitude**: Experience navigating and operating multiple computer applications and telephone technologies desired
* **Basic understanding and knowledge of life insurance company operations, policies, and procedures**: Knowledge of various insurance products preferred
* **Completion of insurance industry or LOMA coursework**: Preferred
* **High School Diploma**: Required; some college-level coursework preferred
* **Internet with a minimum speed of 25MB download and 5MB upload**: Ability to support a VPN
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our associates. As a member of our team, you'll have access to:
* **Ongoing training and development opportunities**: To enhance your skills and knowledge
* **Collaborative and supportive team environment**: Where you can build relationships and learn from others
* **Opportunities for career growth and advancement**: To take on new challenges and responsibilities
* **Recognition and rewards**: For your hard work and contributions to the team
**How to Apply**
If you're passionate about creating positive member experiences and are looking for a dynamic and rewarding career opportunity, we invite you to apply to this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
For more information about arenaflex and our career opportunities, please visit our website. We look forward to welcoming you to our team!