At arenaflex, we're transforming the way people, businesses, and things connect with each other. As a leading provider of technology and communications services, we're on a mission to make a difference and move the world forward. If you're fueled by purpose and powered by persistence, we invite you to explore a career with us.
**About arenaflex**
arenaflex is a human network that reaches across the globe, working behind the scenes to anticipate, lead, and believe in the power of listening. We come together in crisis and celebration, lifting up our communities and striving to make an impact. Our purpose is to empower people to live the #NetworkLife, and we're looking for talented individuals like you to join our team.
**What You'll Be Doing**
As an Experienced Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills, you'll be the go-to expert for all things Verizon, providing solutions to our customers' needs and exceeding their expectations. You'll be working on America's fastest and most reliable network, and you'll be the one who makes a difference in our customers' lives.
**Responsibilities**
Your responsibilities will include, but are not limited to:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
* Responding to requests from customers about arenaflex products and services.
* Verifying service order accuracy and completeness and making corrections/changes, as needed.
* Negotiating the collection of overdue bills.
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
* Managing various systems and work tools while engaging on the phone with customers.
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and you should be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience.
* Customer Service call center experience.
* Previous collections experience.
* Experience with selling products and services.
* Customer service skills.
* Demonstrated ability to communicate with detail and precision.
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment.
* Proven track record of meeting sales goals and exceeding customer expectations.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Familiarity with arenaflex's products and services.
**Work Environment and Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're committed to a culture of diversity, equity, and inclusion, and we celebrate our employees' differences.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. You'll have access to training programs, mentorship opportunities, and career advancement possibilities. We're committed to helping you reach your full potential and achieve your career goals.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You'll also have access to exclusive perks, such as discounts on arenaflex products and services, and opportunities to participate in community service initiatives.
**How to Apply**
If you're ready to join a dynamic team and make a difference in the lives of our customers, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, and we celebrate our employees' differences. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.