At arenaflex, we're revolutionizing the way people connect and communicate around the world. As a leading provider of technology and communications services, we're committed to transforming lives and communities through our innovative solutions. If you're passionate about delivering exceptional customer experiences and fueled by a purpose-driven approach, we invite you to explore a career with us.
**Join arenaflex's Human Network**
At arenaflex, we believe that listening is where learning begins. We're a human network that reaches across the globe, working behind the scenes to anticipate, lead, and make a meaningful impact. Our team is dedicated to lifting up our communities and striving to make a difference in the world. If you're powered by persistence and fueled by purpose, you'll find a sense of fulfillment and rigor in making a difference with us.
**What You'll Be Doing**
As an Experienced Customer Sales and Service Representative with arenaflex, you'll be the face of our brand, delivering an exceptional customer experience to our valued clients. With your superior sales and customer service skills, you'll be the go-to expert for our customers, providing them with the support and solutions they need to stay connected. You'll be working with America's fastest and most reliable network, empowering our customers to achieve their goals and stay connected to what matters most.
**Key Responsibilities**
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns and be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and delivering exceptional customer service
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Familiarity with arenaflex's products and services
**Work Environment and Culture**
As a remote role, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is dedicated to celebrating our employees' differences and promoting a culture of diversity, equity, and inclusion.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to ongoing training and development opportunities, as well as a supportive team that will help you achieve your career goals. We're dedicated to creating a culture of continuous learning and growth, where you can reach your full potential and contribute your best.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan. You'll also have access to a range of perks and benefits, including flexible work arrangements, paid time off, and opportunities for professional development.
**Conclusion**
If you're passionate about delivering exceptional customer experiences and fueled by a purpose-driven approach, we invite you to join our team at arenaflex. We're committed to creating a culture of inclusivity, diversity, and growth, where you can reach your full potential and contribute your best. Apply now to become a part of our human network and start making a difference in the world.
**Apply Now**