Join arenaflex as a key member of our Pro Outside Sales Operations and Enablement team, where you will play a vital role in providing a seamless and strategic deployment experience for new and current customers into arenaflex's Lowe's Pro programs. As a Customer Onboarding Consultant, you will partner cross-functionally with internal and external departments to prioritize customer experience, drive business growth, and ensure a positive and strategic deployment experience for our customers.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the home improvement industry. Our mission is to empower professionals and businesses to succeed through cutting-edge technology, exceptional customer service, and a commitment to excellence. With a strong focus on customer satisfaction and employee development, arenaflex offers a dynamic and supportive work environment that fosters growth and collaboration.
**Key Responsibilities**
As a Customer Onboarding Consultant, you will be responsible for the following key responsibilities:
* **Pre-Agreement Support**: Develop customer-specific content for Request for Proposals (RFPs), consult with customers and National Account Managers to identify set-up needs and requirements, and prioritize key target dates.
* **Lead the A-to-Z customer integration efforts**, managing tasks, performing quality checks, and updating key stakeholders.
* **Partner with 3rd Party Support Teams, Credit Teams, Pro-Solution Center, and Special-order teams** to ensure smooth set-up and integration.
* **Collaborate with National Account Managers, Sr. National Account Managers, and Directors of National Accounts** to strategize and execute partnership deployment.
* **Post-Launch Support**: Identify and communicate adoption trends, provide post-launch support to clients and National Account Managers, and execute transition plans.
**Requirements**
To succeed in this role, you will need to possess the following qualifications:
* **High school diploma required; Bachelor's degree preferred**.
* **At least 3 years of experience in sales, account management, or customer onboarding**.
* **Strong project management, presentation, and communication skills**.
* **Ability to analyze and report data, with proficiency in MS Office, Excel, and PowerPoint**.
* **Advanced organizational skills with the ability to handle multiple assignments and deadlines**.
* **B2B outside sales experience and prior experience with E-commerce/Third-Party platform management preferred**.
**Skills and Competencies**
To excel in this role, you will need to possess the following skills and competencies:
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
* Strong project management skills, with experience in managing multiple projects simultaneously
* Proficiency in MS Office, Excel, and PowerPoint
* Experience with customer relationship management (CRM) software
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Onboarding Consultant, you will have access to the following career growth opportunities and learning benefits:
* Opportunities for professional development and advancement
* Access to training and development programs
* Mentorship and coaching from experienced professionals
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that offers a flexible and supportive work environment. As a Customer Onboarding Consultant, you will have the opportunity to work from home and enjoy the following benefits:
* Flexible work schedule
* Remote work opportunities
* Collaborative and dynamic work environment
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* **Competitive salary**: $81,200.00 - $135,400.00 annually
* **Comprehensive benefits package**, including health, dental, and vision insurance
* **Equal opportunity employer** with a commitment to diversity and inclusion
* **Remote work opportunity**
* **Flexible work schedule**
**How to Apply**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.