Are you a passionate and driven individual with a flair for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further! arenaflex, a global digital business services company, is seeking highly motivated and bilingual Spanish/English Customer Experts to join our remote team.
**About arenaflex**
arenaflex is a global leader in digital business services, dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry.
**Benefits of Working with arenaflex**
As an arenaflex team member, you can expect a comprehensive benefits package, including:
* Paid Training to help you develop your skills and expertise
* Competitive Wages that reflect your value to the organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and pursue your passions
* Employee wellness and engagement programs to support your physical and mental well-being
**Teleperformance and You**
At arenaflex, we believe that our people are the key to our success. Through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Expert, you will become a key contributor in making that happen.
**Responsibilities**
As a Bilingual Spanish/English Customer Expert, your responsibilities will include:
* Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you must possess:
* Bilingual Spanish/English language proficiency
* A minimum of 6 months of customer service experience
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months of Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months of sales experience minimum
* Ability to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
**Work from Home Requirements**
To ensure a seamless and productive work experience, you will need to meet the following work from home requirements:
* Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
* Clean and quiet workspace
**Why Join arenaflex?**
At arenaflex, we believe in the potential of our people to grow and succeed. Our Chief Client Officer started her career with us as an agent and advanced to the pinnacle of the company. We offer a dynamic and supportive work environment, where you can discover your potential and take your career to new heights.
**Apply Now!**
If you're a motivated and bilingual Spanish/English Customer Expert looking for a new challenge, apply now to join our remote team at arenaflex. Don't miss this opportunity to be part of a global leader in digital business services and make a meaningful impact on our clients and communities.