At arenaflex, we're passionate about empowering individuals to make healthy lifestyle changes through innovative health and wellness solutions. As a Remote Outbound Sales/Customer Service Representative, you'll play a vital role in connecting people with our registered dietitians, helping them achieve their wellness goals. If you're a motivated, bilingual professional with a passion for health and wellness, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative health and wellness solutions, dedicated to helping individuals achieve their wellness goals through personalized support and expert guidance. Our team is passionate about making a positive impact on people's lives, and we're committed to delivering exceptional customer experiences. As a Remote Outbound Sales/Customer Service Representative, you'll be part of a dynamic team that's shaping the future of health and wellness.
**Job Summary**
We're seeking an experienced Bilingual Outbound Sales/Customer Service Representative to join our team on a 6-month contract, with a strong likelihood of conversion to a permanent role. As a key member of our sales team, you'll be responsible for making high-volume outbound calls to potential new members, educating them on our services, and signing them up for our packages. Your ability to connect with people, communicate effectively, and work independently will be crucial to your success in this role.
**Key Responsibilities**
* Make high-volume outbound calls to potential new members, explaining the benefits of our services and signing them up for our packages (average of 70+ calls per day)
* Follow a call script without sounding like you're reading off of it, making it sound like your own and engaging with callers on the phone
* Set up packages of appointments with registered dietitians
* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed
* Collaborate with our team to achieve sales targets and provide exceptional customer service
**Essential Qualifications**
* Minimum of 6 months of experience working remotely in a customer service, outbound sales, or outbound support role
* Experience in a high-volume outbound calling role with the ability to make 75+ calls a day without getting burned out
* Experience using a MacBook or iMac (Apple laptop/Desktop) in a professional work environment
* Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
* Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
* Ability to work independently but efficiently from home
* Bilingual in English and Spanish
* Reliable personal computer/laptop running Windows 11 or MacOS 12.7.4 or higher
**Preferred Qualifications**
* Experience with Zendesk or Athena Health
* Proficient in Google Suite applications
* Previous experience working in healthcare/wellness company or a strong passion for health, wellness, and fitness
**Benefits and Perks**
* Competitive hourly rate of $17/hour
* Opportunity to work with a dynamic and innovative health and wellness company
* Collaborative and supportive team environment
* Flexible remote work arrangement
* Opportunities for career growth and professional development
* Comprehensive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
* Paid sick leave and/or other paid time off as provided by applicable law
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, creativity, and innovation. As a Remote Outbound Sales/Customer Service Representative, you'll have the opportunity to:
* Work with a dynamic and innovative health and wellness company
* Collaborate with a talented team of professionals who share your passion for health and wellness
* Develop your skills and expertise in a fast-paced and challenging environment
* Enjoy a competitive hourly rate and comprehensive benefit package
* Pursue opportunities for career growth and professional development
**How to Apply**
If you're a motivated, bilingual professional with a passion for health and wellness, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and explore how you can contribute to our team's success!