Are you a customer-focused individual with excellent communication skills and a passion for delivering top-notch service? Do you have a strong background in call center experience and a proven ability to work in a fast-paced production environment? If so, we invite you to join our dynamic team at arenaflex as a Bilingual Customer Service Representative.
**About arenaflex**
arenaflex is a highly respected organization that provides affordable dental plans to individuals across the state. Our mission is to deliver exceptional customer service and support to our members, and we're seeking a talented and dedicated individual to join our team. As a remote, temp-to-hire Customer Service Representative, you'll have the opportunity to launch your career with a growing and innovative company that values its employees and provides ongoing support and training.
**Responsibilities**
As a Bilingual Customer Service Representative at arenaflex, you'll be responsible for:
* Responding and resolving general customer inquiries through phone, email, and chat functions
* Documenting all interactions to ensure accurate and efficient communication
* Educating callers on eligibility, benefits claims payments, and authorizations
* Assisting callers with locating network dentists or assignment to primary care dentists
* Delivering high-quality customer service support to meet and exceed member expectations
**Qualifications**
To be successful in this role, you'll need to possess:
* **Bilingual skills in Spanish**: You must be fluent in both English and Spanish to effectively communicate with our diverse member base.
* **Call center experience**: A minimum of 1.5 to 2 years of experience in a call center environment or customer service/support role is required.
* **Technical skills**: You'll need to be proficient in operating a computer and have knowledge of Microsoft Office applications.
* **Excellent communication skills**: Strong verbal and written communication skills are essential for success in this role.
* **Ability to learn and adapt**: You'll need to be able to learn and adapt quickly to our fast-paced production environment and changing priorities.
**Schedule**
As a remote, temp-to-hire Customer Service Representative at arenaflex, you'll be required to work the following schedule:
* Monday through Friday, 9:00am - 6:00pm, PST, with one hour for lunch
* During open enrollment (November 1st - January 1st), you'll be required to work one Saturday per month (lower call volume)
* Start date: ASAP
**Pay and Benefits**
As a valued member of our team, you'll receive:
* A competitive hourly rate of $18.50
* Ongoing support and training to ensure your success
* Opportunities for career growth and advancement within arenaflex
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, innovation, and collaboration. As a remote, temp-to-hire Customer Service Representative, you'll have the opportunity to:
* Work from the comfort of your own home
* Enjoy a flexible schedule with opportunities for advancement
* Develop your skills and expertise in a dynamic and fast-paced environment
* Be part of a team that values diversity, equity, and inclusion
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website:
We look forward to hearing from you and exploring how you can join our team at arenaflex!