At arenaflex, we're committed to delivering exceptional services and solutions to our clients, and we're looking for talented individuals to join our team as Benefits Customer Service Representatives. As a member of our remote team, you'll have the opportunity to make a real impact, thrive in a supportive environment, and grow with a company that values individuality and innovation.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are passionate about creating exceptional outcomes for our clients and the millions of people who count on them. We're a company that appreciates ideas, new ways of thinking, and the unique perspectives of our team members.
**Job Summary**
As a Benefits Customer Service Representative, you'll play a critical role in helping people navigate their employee benefits, including healthcare, retirement, and additional perks. You'll be responsible for managing a steady volume of incoming customer calls, navigating multiple systems, and delivering comprehensive resolutions. Your excellent customer service and communication skills will help create positive experiences for our customers and clients.
**Responsibilities**
* Answer incoming customer calls and actively listen to discuss employee benefits, including healthcare, retirement, and additional perks
* Manage a steady volume of incoming customer calls while navigating multiple systems
* Provide comprehensive resolutions to customer inquiries and concerns
* Utilize excellent written and verbal communication skills to create positive experiences for customers and clients
* Work collaboratively with a supportive team to achieve shared goals and objectives
* Meet productivity and quality standards, including call volume and resolution rates
* Participate in ongoing training and development to enhance skills and knowledge
**Requirements**
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* Excellent written and verbal communication skills
* Ability to pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
* Ability to connect with an ethernet cable to a modem/router
* Keyboarding and MS Office proficiency
* Great problem-solving skills
* Ability to effectively multi-task
* Ability to pass a background check, potentially including Employment and Education verification (in some instances, a drug test will be required, THC included)
* Must be 18 years or older
**Working for arenaflex**
We value our team members and offer a range of perks and rewards designed to enhance your well-being and career growth. These include:
* Health, dental, and vision benefits from your first day
* Retirement savings
* Employee discounts
* Career growth opportunities
* Paid training
* Paid time off
* Great work environment
**Compensation and Benefits**
* Pay rate: $15/hr in Training and $16/hr in Production
* Benefits: health, dental, and vision from your first day; retirement savings; employee discounts; career growth opportunities; paid training; paid time off
* Overtime may be required; compensation will be paid accordingly
**Career Growth Opportunities**
At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including:
* Ongoing training and development to enhance skills and knowledge
* Career growth opportunities within the company
* Mentorship and coaching from experienced team members
* Opportunities for advancement and promotion
**Work Environment**
As a remote team member, you'll have the flexibility to work from anywhere, at any time. We're committed to creating a supportive and inclusive work environment that values individuality and innovation. Our team is passionate about delivering exceptional services and solutions to our clients, and we're looking for talented individuals to join us on this journey.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional services and solutions, we encourage you to apply for this exciting opportunity. Please submit your application, including your basic profile information and prescreen questions, to be considered for this role.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request**
If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form. You may also click here to access arenaflex's ADAAA Accommodation Policy.
**Vaccination Status**
While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.