About Gladly:
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.
At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at www.gladly.ai.
The Enterprise Solutions Consulting team is the technical engine behind Gladly’s enterprise sales motion. We partner directly with Account Executives to translate customer challenges into compelling, AI-driven solutions; designing custom demos, building proof-of-concept environments, and guiding enterprise buyers through complex evaluations. As Gladly accelerates its AI capabilities, our team is evolving to meet an increasingly technical buyer with deeper hands-on skills, sharper competitive positioning, and the ability to build alongside customers during the sales cycle.
We’re looking for an Enterprise Solutions Consultant to serve as the technical arm of our enterprise sales cycle. Not just running demos, but architecting integrations, building proof-of-concept environments, and going head-to-head against competitors in high-stakes evaluations.
You’ll own the solution strategy on deals ranging from $150K to $1M+ across 9–12 month sales cycles, translating complex customer requirements into AI and API-driven solutions that demonstrate real business value. If you’re the kind of person who gets energized by piecing systems together, thrives in ambiguity, and can explain a REST API to a CTO and a business value analysis to a VP of CX in the same meeting, this role was built for you.
Nice to have:
$153,000 - $212,000 per annum OTE (base + variable); equity, and benefit
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
Gladly is redefining customer experience AI — designed for devotion, not deflection. We put people at the center of everything we build, from our platform to our culture. When you join us, you'll enjoy:
We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics. If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box.