End User Services Analyst

The Depository Trust & Clearing Corporation (DTCC) is at the forefront of innovation in the financial markets, committed to helping employees grow and succeed. The Senior End User Services Analyst will provide high-level technology support to VIPs within the firm, managing incidents and tasks while ensuring timely and accurate resolutions to technical issues.

Responsibilities

• This position is for an Executive Service person dedicated to delivering the highest level of technology service to VIPs of the Firm, including the external board members, management committee and all members of the C-Suite
• The Executive Service professional is responsible for the ongoing support of senior members of the firm
• Executive Service professionals serve as a single point of contact, communication and coordination for any technology issues, requests and questions senior management may have
• Executive Service professionals must understand the various technology resources available to senior managers and be able to speak to the benefits and drawbacks to each
• Executive Service professionals will also be required to liaise with other teams in order to research, understand and implement standard and non-standard solutions
• Executive Service coverage would include on-call rotation during off-hours in order
• Executive Service professionals are also expected to travel to other offices and locations in order to provide offsite support when required
• Experience working with Active Directory
• Basic Audio-Visual support knowledge for Cisco / Crestron systems
• Home Support Visits
• Ping ID Authentication Manager
• Ability to document work and understand technical procedural
• Ability to use ServiceNow (Ticketing tool) to manage Technology Service Management calls/incidents/tasks
• Solid understanding of network transfer protocols for supported services
• Strong working knowledge of Apple technology (Mac OS, iCloud, iPad OS and iPhones)
• This includes incidents/problems, requests and communications, standard or non-standard
• Given the demanding nature of the position and level of the users supported, Executive Service professionals must have deep technical solve abilities
• They are expected to demonstrate ownership and manage incident resolution from end-to-end, marshalling firm resources to provide resolutions and information in a highly adaptable manner
• In addition, Executive Service professionals need to be able to advance and provide transparency, as appropriate, to senior Technology management

Skills

• Bachelor's degree required
• Experience working with Active Directory
• Basic Audio-Visual support knowledge for Cisco / Crestron systems
• Home Support Visits
• Ping ID Authentication Manager
• Ability to document work and understand technical procedural
• Ability to use ServiceNow (Ticketing tool) to manage Technology Service Management calls/incidents/tasks
• Solid understanding of network transfer protocols for supported services
• Strong working knowledge of Apple technology (Mac OS, iCloud, iPad OS and iPhones)
• Given the demanding nature of the position and level of the users supported, Executive Service professionals must have deep technical solve abilities
• They are expected to demonstrate ownership and manage incident resolution from end-to-end, marshalling firm resources to provide resolutions and information in a highly adaptable manner
• In addition, Executive Service professionals need to be able to advance and provide transparency, as appropriate, to senior Technology management
• Internship experience highly preferred

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Company Overview

Company H1B Sponsorship