The eCommerce Account Manager works directly with key online retail customers and cross-functional teams to drive customer advocacy and sales growth. This is accomplished by aligning with counterparts to analyze data, identify sales trends and build plans to develop countermeasures where gaps exist. In addition to working closely with the Omnichannel Retail Team, this role will collaborate with Finance, Customer Solutions, Customer Data, Operations, Product Marketing, and Omnichannel Retail Marketing counterparts to ensure seamless execution on key growth levers.
Responsibilities:
Customer Relationships:
- Partners with the Lowes.com Merchant for their respective category ownership
- Build relationships with the broader Lowe’s merchants, Inventory Planning team, Brand Advocate and others support teams
- Strategically negotiate customer program by using data to drive for profitable growth
- Participates in customer-facing meetings to drive engagement and accountability
Growth Lever Execution:
- Align and implement sales goals and priorities with key internal and external decision makers
- Deploy key growth levers including promotional planning and implementation, performance metrics, and trends paired with inventory and marketing alignment activities to carry out with excellence
- Optimize price, promotion, availability and more levers to earn strong organic placement on the digital shelf and increase share among related online brand competitors
- Own new product launch process for respective categories to ensure on-time and best-in-class, fully-optimized delivery
- Own promotional execution & pricing accuracy processes for the Lowes.com team
Operations Excellence:
- Accountable for operational controls, including annual financial forecast, forecasting, budgeting, and supply chain coordination for respective category ownership
- Optimize operational execution through the development of new operations and fulfillment capabilities
Cross Functional Team Leadership:
- Partner across the internal Lowes account management and omnichannel channel marketing team to build and align strategies and tactics
- Develop cross-brand, cross-functional, and cross-BU relationships that will drive outstanding eCommerce strategies
Education & Experience:
- BA/BS in a Business or Marketing related field and 5-7 years of related experience
- eCommerce Account Management Experience with a major omnichannel retail customer
- Leader who can communicate and carry out strategies
- Strong Financial Competence
- Ability to analyze and quickly interpret data from various sources
- Capacity to optimally form relationships, informally influence, and concisely communicate sophisticated topics at all levels of the organization.
- Strategic professional with a talent for foreseeing issues and proactively crafting strategies for business success
- Highly motivated and able to resourcefully solve problems while ensuring decision making and engagement occurs at the right levels within the organization.
- Thrives in a fast pace and dynamic environment
- Strong organizational skills with meticulous attention to detail
- Travel is required 20-30% travel depending on location of residency
Company: Liberty Hardware
Full time
Hiring Range: $88,700.00 - $139,260.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Liberty Hardware (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
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