DoIT Student Cellular Delivery Support Tech

Department Overview:

Network Services

DoIT Network Services is responsible for the data, video, voice and network infrastructure on campus. We provide on-campus, certain off-campus locations, and the Universities of Wisconsin with Internet and research network connectivity. We also provide the campus wireless network, remote access systems, cable TV services, telephone and messaging services, and all physical network infrastructure for network connectivity.

The delivered and supported network deployed in over 160 on-campus buildings is broad, including around 17,500 access points and growing, 2,500 Edge and Data Center switches providing general network access, distributed data center and research networks to multiple locations, 50 routers, 20 firewalls, and support for most departments on campus as well as an expanding number of off-campus locations.

Anticipated Start Date:

04/15/2026

Anticipated End Date (If Applicable):

 

Remote Work Eligibility Detail:

All Remote

 

Anticipated Hours Per Week:

Minimum: 15

Schedule:

15 - 20 hours per week, between 8:00 AM - 4:00 PM.

Salary/Wage Range/Lump Sum:

Minimum: $15.00 

Number of Positions:

1

Qualifications:

-Assist customers across campus with cellular device needs (phones, hotspots, etc.)Support device distribution, setup, and returns
-Help process orders, upgrades, and inventory tracking
-Troubleshoot basic technical issues and escalate when needed
-Provide excellent customer service in both in-person and remote interactions
-Maintain accurate documentation of requests and resolutions
-Collaborate with campus departments and build cross-functional relationships
-Work independently to manage tasks and prioritize requests

Knowledge, Skills & Abilities:

-Strong communication and interpersonal skills
-Comfortable working independently and taking initiative
-Interest in technology, mobile devices, or IT services
-Detail-oriented with good organizational skills
-Ability to problem-solve and adapt in a fast-paced environment
-Prior customer service or technical experience is a plus, but not required

Position Summary/Job Duties:

Supporting our cellular lead processing daily requests. This includes distribution of phones, order and processing requests.

Physical Demands:

Ability to sit and work at a computer for extended periods of time.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/