Position Title
Disclosure Management Escalations Analyst
Location
Work From Home MI, MI 48098
Job Summary
The Disclosure Management Escalations Analyst is responsible for the analysis involved in the validation and creation of the Initial Loan Estimate for Wholesale production and the validation and approval of the Change of Circumstance (COC) requests for Wholesale and Retail production. The position, required as a result of RESPA regulations, is involved in approving or denying the request, and if necessary re-disclosing all pertinent documents related to the change to ensure we are meeting RESPA, TILA, and Flagstar’s compliance requirements. The Disclosure Management Escalations Analyst will be required to reach out directly to Brokers, Loan Officers, Processors, and Closers to clear issues that are preventing initial disclosure and possible re-disclosure of Loan Estimate documentation. Communication will be done via email, instant message, and telephone. They will also work closely with the Analysts for troubleshooting and problem solving. This is a very important role that must be performed proficiently in order to meet productivity goals. It requires a strong attention to detail to ensure the
disclosures being provided to the Borrower(s) are accurate and meet regulatory guidelines. The quality component of the position is critical as errors result in a loss of revenue to the bank.
Job Responsibilities:
JOB RESPONSIBILITIES
- Responsible for the review and data validation within our system as input by Brokers, Disclosure Management Analysts, Retail Processors. Escalations Analyst will be in charge of communicating directly with brokers, loan officers, loan processors, closers, account executives, and regional managers, LSC customer service representatives, Business Partner Advocates, underwriters. This communication can be for a multitude of reasons including, but not limited to; customer disputes, tolerance & predatory violations, re-disclosure issues, system errors, lack of required information, general inquiries, process clarifications, rush or hold of loans in the processing queues and guidance. To ensure the 3-day timing requirement, they will complete all missing or inaccurate information to create compliant Loan Estimates or decision Change Circumstance requests. Once the Initial Loan Estimate has been generated, it will be delivered to the borrower along with the Intent to Proceed and Service Provider List documents. This also includes updating fee information, tolerance tables, and potentially delivering a revised Loan Estimate upon completing a Change of Circumstance request.
- Assisting management team with additional tasks, audit functions or training support (include team members, closing, processing, loan officers).
- Uses independent judgement and discretion to make decisions.
- Analyzes and resolves problems.
ADDITIONAL ACCOUNTABILITIES
- Performs special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
- Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
- Minimum experience required: 2+ years Residential Mortgage experience
- 2+ years Customer Service related experience.
Preferred Qualifications:
- Education level preferred: Undergraduate Degree (4 years or equivalent) in Business, Accounting, Finance or Computer Science.
- High level knowledge of current compliance changes to Reg Z, Respa, TILA, and MDIA.
- Previous experience with mortgage documentation.
Job Competencies:
- Excellent organizational and time management skills.
- Excellent written and verbal communication skills.
- Ability to complete complex work assignments.
- Proficient in problem solving.
- Ability to multi-task often managing several loans at a time.
- Must be highly analytical with an acute attention to detail.
- Ability to operate both independently and as part of a team.
- Ability to take responsibility for production and quality of their work.
- Strong technical and computer skills.
- Ability to work in a paperless environment and utilize automated workflow systems.
- Comfortable working in a measured production environment.
- Ability to organize and prioritize work.
- Average to strong math aptitude required.
- Ability to work a flexible schedule to accommodate coverage for all time zones.
- Ability to work extended or extra shifts during high volume periods.
- Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
- Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
- Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
- Physical demands (ADA): No unusual physical exertion is involved.
Flagstar is an Equal Opportunity Employer
Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank