Axonify is the frontline operations platform for customer-facing businesses. We began by reinventing frontline learning and earned unmatched engagement with global brands. Now, we’re evolving into an automated frontline ops excellence solution that connects people, tasks, communication, and outcomes to deliver consistent, brand-building experiences.
More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible
The Role
The Director, Product Management is a senior leader within Axonify’s Product organization, responsible for shaping product strategy, driving execution excellence, and scaling a high-impact team. This role provides strategic oversight across multiple product areas, ensuring alignment between customer needs, business priorities, and long-term platform vision.
As a key member of the Product leadership team, the Director partners closely with Development, Design, Sales, and Marketing to translate company strategy into cohesive product direction. You will influence executive decision-making, and ensure Axonify delivers differentiated, high-quality solutions that drive customer value and business growth.
This role reports to the Chief Product Officer.
What You’ll Build
Product Strategy & Portfolio Leadership
- Define and evolve product strategy across multiple product domains in alignment with company objectives.
- Guide long-term roadmap planning, balancing near-term delivery with long-term innovation.
- Ensure product investments are aligned to customer value, market opportunity, and business impact.
- Provide strategic input into company planning, prioritization, and resource allocation.
- Leads our product strategy for data products, productized integrations and the API ecosystem for the Axonify Platform
Market, Customer & Competitive Insight
- Establish a deep understanding of customer needs, market dynamics, and the competitive landscape.
- Translate market trends and industry shifts into actionable product direction.
- Champion customer-centric decision-making.
Organizational Leadership & Team Development
- Lead, mentor, and develop product managers and cross-functional product teams.
- Build scalable operating models, decision frameworks, and product management best practices.
- Create clarity, accountability, and alignment across teams.
- Foster a culture where the team stays deeply connected to customer needs, continuously refines their approach, acts with ownership, and works together toward shared goals
Product Execution & Delivery Oversight
- Oversee execution across multiple product initiatives to ensure timely, high-quality delivery.
- Partner with Development and Design leadership to ensure strong discovery, delivery, and technical excellence.
- Remove obstacles, manage dependencies, and ensure teams remain focused on outcomes.
Cross-Functional Collaboration & Influence
- Build strong relationships with Sales, Marketing, Customer Success, and Operations.
- Ensure the product strategy and roadmap are clearly communicated and well understood across the organization.
- Support go-to-market alignment and customer-facing readiness.
Communication & Executive Engagement
- Represent Product Management in executive and cross-functional forums.
- Clearly communicate product vision, strategy, and progress to senior stakeholders.
- Provide thoughtful, data-informed recommendations to support leadership decisions.
What You’ll Bring
- 10+ years of progressive experience in product management or related roles.
- Demonstrated success leading complex product portfolios and cross-functional teams.
- Experience developing product talent.
- Strong critical thinking skills that allow for intense attention to detail.
- Demonstrate a mastery of verbal and written communication skills across technical and non-technical audiences.
- Comfort operating in fast-paced, evolving environments with multiple priorities.
- Experience in B2B SaaS or technology-driven products.
- Demonstrated ability to strategically apply AI throughout the product lifecycle — from research synthesis and ideation to prototyping, development collaboration, and customer feedback analysis (e.g., Gemini / NotebookLM, ChatGPT, Figma Make, V0, etc.).
- Strong understanding of modern AI-enabled workflows, and curiosity about how intelligent tools can enhance creativity, speed, and decision quality.
- Strong preference for demonstrated experience defining and executing product strategy for data products, integrations, and APIs.
It's ok if your experience doesn't check every box! If you check off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.
Work Location
This role is open to candidates who are located in, and authorized to work in, Kitchener/Waterloo or Toronto, Ontario Canada or Boston, Massachusetts.
For our hybrid employees, Wednesdays hold a special place in our calendar as Axonifers gather together in one of our offices for “Work from Work Wednesdays." These face-to-face interactions energize our week with meaningful connection and foster collaboration and innovation. Let’s chat more about our flexible working arrangement!
Whether you are working remotely or in a hybrid environment at Axonify, you will have the tools, resources, and support you need to succeed.
What You’ll Love About Axonify:
We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect:
Competitive Compensation: Competitive salary and an incentive plan aligned to your role, which may include annual or variable incentives. We take a thoughtful, market-based approach to compensation.
The estimated base salary range for this role is $182,000 CAD - $207,000 CAD - $232,000 CAD for those in our Canadian locations or $205,000 USD - $230,000 USD - $255,000 USD for those in Boston and reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together.
AI at Axonify
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too.
We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter.
What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.
Here’s what that means for you as a candidate:
- Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too.
- Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
- Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter.
Diversity & Accessibility
We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
We want to remove any barriers that may limit you from joining Axonify. Email [email protected] to let us know how we can support you with reasonable accommodations throughout the candidate journey.
What’s Next?
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.