Job Summary
- The Director of Sales Operations is integral in driving all sales metrics at TEVET working closely with the Chief Information & Operations Officer and Chief Growth Officer Partnerships. This role will work closely with Account Managers and their teams to support them in achieving TEVET's strategic goals. Collaborate with Operations, Quality, IT, and the Account Managers to develop efficiencies and ensure continuous improvement in processes.
- The Director of Sales Operations will be in lockstep with the Chief Information & Operations Officer as they help TEVET reach its 5-year growth goals by making the best possible data-driven decisions. This position is responsible for using and managing TEVET’s CRM tools.
Essential Duties & Responsibilities
- Mentor inside sales representatives, including team development, training, process improvement, metric management and progress reporting.
- This role is an essential data driven position managing and using the CRM tools including integration and reporting.
- Through the ISR team, ensure use of TEVET's CRM with a strong focus on aligning to the best metrics throughout the entire sales organization while ensuring TEVET maintains the highest level of customer success.
- Responsible for bringing expertise in selling to teach and coach the ISR team towards developing and growing successful sales techniques and skills. Will successfully progress through the Sandler Sales Certification levels. Initially Bronze then to Silver which will require a minimum of 4 hours per month of training, with a goal of championing and supporting this process throughout the ISR team.
- Create metrics and provide data to both the Sales organization and the entire company to inform decisions and provide best practice methodologies towards improved efficiency.
- Drive improvement through continuous efficiency improvements. Deploy resources, coaching and support to positively and successfully champion changes.
- Other duties and special projects as assigned.
Supervisor Responsibilities
- Manage, coach and mentor inside sales team.
Decision Making Responsibilities
- The inside sales organization is very process driven and consistent application is imperative. The Director of Sales Operations will be a critical thinker and will be driven to understand the WHY. These skills will allow the Director of Sales Operations to look for areas of improvement in our processes then work with Quality and IT to implement approved improvements.
Work Environment
- Primarily Monday through Friday office hours schedule, remote or on-site at TEVET's headquarters. May need to work and be available outside of primary hours to meet customer and business needs. Some travel will be required.
Physical Demands
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel.
Qualifications Education / Experience
- Bachelor’s degree in business administration or significant work experience as an equivalent.
- Minimum of 5 years working with data driven metrics, analysis and reporting. Formally trained in a leading CRM and selling system, Sandler Training is preferred. Experience with CRM migration a plus.
- Prefer 10 years of experience as a Director of Sales Operations in the Technology sector with background in the Test and Measurement field.
- Experience working in the Defense and Energy sectors also a plus.
- Experience interacting with 3rd party or partner sellers along with your own sales team desired.
Abilities/Skills
- Thorough documentation skills required
- Confident and driven
- This person will have a positive view of accountability, seek it for themselves as well, and have an infectious upbeat enthusiastic attitude and personality. Ability to lead and motivate ISR's to achieve specific goals.
- Critical thinker who embraces change and helps team successfully navigate challenges.
Equipment Proficiency
- Microsoft Office Suite
- Video conferencing tools (Zoom, Teams)
- Strong background in using a leading CRM (HubSpot or Salesforce)