*Starting base salary from $150,000.00 - $175,000.00 annually plus additional incentives*
- The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc.
Role Summary
The Director of Project Management is responsible for end-to-end delivery of all major technology initiatives impacting hotel operations. This role owns execution for new hotel acquisitions, hotel off-boarding, property technology implementations, brand standards rollouts, hotel renovations from a technology standpoint, and the associated transition and change management required to ensure adoption and operational stability.
This role is accountable for delivering projects on time, on budget, and in a stable, operationally ready state before formally transitioning ownership to the Property Technology team for day-to-day operations.
This is a hands-on leadership role focused on execution, coordination, accountability, and change leadership.
Key Responsibilities
Project Delivery & Execution
- Own end-to-end execution of all major IT and property technology projects impacting hotels, including acquisitions, off-boarding, implementations, brand standards, and renovations.
- Ensure projects are delivered in a stable, support-ready state prior to handoff.
- Develop and manage detailed project plans, milestones, risks, dependencies, and success criteria.
Transition & Change Management
- Own the transition of completed projects into steady-state operations.
- Lead change management activities to ensure adoption and minimize disruption to hotel operations.
- Develop and execute change plans covering communication, training, and operational readiness.
- Ensure documentation, training materials, and procedures are complete prior to transition.
- Validate operational readiness and monitor post-implementation stabilization.
Hospitality Brand Standards & Compliance
- Lead implementation of hospitality brand technology standards for major hotel brands such as Marriott, Hyatt, Hilton, or similar.
- Ensure compliance across PMS, POS, CRS, integrations, and infrastructure.
- Serve as the primary point of coordination between ownership, brand teams, and internal stakeholders.
Team Leadership
- Lead and manage a small Project Management team supporting acquisitions, renovations, transitions, and implementations.
- Provide clear prioritization, direction, coaching, and accountability across the team.
Cross-Functional Coordination
- Serve as the central point of coordination between enterprise, property, and operational technology stakeholders.
- Ensure enterprise standards and security requirements are met during execution.
- Proactively identify risks and escalate issues with recommendations.
Governance & Standards
- Establish and maintain consistent project management standards, tools, and reporting.
- Provide regular visibility into project status, risks, timelines, and financials.
- Ensure capital projects align with approved budgets and timelines.
Qualifications
- 8+ years of experience leading complex technology or operational projects.
- Demonstrated experience implementing hospitality brand technology standards for major brands such as Marriott, Hyatt, Hilton, or similar.
- Experience leading change management efforts tied to technology implementations in hotel or multi-site environments.
- Experience supporting hotel renovations from a technology perspective.
- Strong understanding of hotel systems including PMS, POS, CRS, and supporting infrastructure.
- Proven experience managing acquisitions, renovations, transitions, or large-scale property implementations.
- Strong leadership and execution skills across multiple concurrent workstreams.
- Solid understanding of project financials, capital planning, and vendor management.
- Direct, pragmatic leadership style with a focus on accountability.