About arenaflex
Welcome to arenaflex, a pioneering medical technology company that is fundamentally transforming patient care through revolutionary incisionless surgical procedures. Our mission extends far beyond developing cutting-edge technology—we are dedicated to making a meaningful impact on the lives of millions of patients worldwide while paving the way for a brighter future in healthcare. At arenaflex, our culture is as distinctive as our team: a diverse global family united by shared values of Patient Focus, Integrity, Teamwork, Quality, and Innovation.
Our workforce spans across multiple continents, with team members in Haifa, K. Ono, Miami, Dallas, Shanghai, Tokyo, and throughout Europe. This global presence allows us to bring together different ideas, skills, interests, and cultural backgrounds that strengthen our organization and drive innovation. We believe in challenging and empowering our people to be great at what they do, all while maintaining a flexible work environment that encourages a healthy life-work balance.
Walking through our corridors, you will be inspired by the countless stories of career journeys that have unfolded within our walls. We take tremendous pride in growing internal talent and actively encourage our employees to achieve their professional ambitions. Every role at arenaflex is significant, every voice is heard, and every idea is encouraged. Join us and do the most meaningful work of your career as we transform tomorrow, today.
Position Overview
arenaflex is seeking a visionary and results-driven Director of Global Customer Training and Education to lead the development and execution of a world-class training experience for our customers. This pivotal role will own the entire customer education journey end-to-end—whether delivered through our dedicated sales force, innovative peer-to-peer programs, or cutting-edge digital platforms.
As the Director of Global Customer Training and Education, you will be responsible for designing and scaling a comprehensive training ecosystem that encompasses in-person programs, online modules, on-demand content, peer-to-peer learning opportunities, and prestigious fellows programs. This strategic role requires close collaboration with Sales, Marketing, Clinical, and Product teams to ensure training is impactful, consistent, and perfectly aligned with arenaflex's strategic objectives.
Key Responsibilities
Strategy and Leadership
- Define and execute the comprehensive global customer training and education strategy that aligns with organizational goals
- Establish meaningful KPIs to rigorously measure training effectiveness and customer engagement
- Develop and implement strategic roadmaps for training program evolution and scalability
- Champion a culture of continuous improvement within the training function
- Represent the training department in executive-level discussions and planning sessions
Program Development and Design
- Design and implement highly scalable training programs including instructor-led in-person training sessions
- Create engaging virtual and hybrid training experiences that cater to diverse learning preferences
- Develop comprehensive peer-to-peer learning experiences that leverage expertise across customer communities
- Build innovative on-demand eLearning modules that provide flexible access to critical content
- Establish fellowship and advanced user programs that cultivate deep expertise among key customers
- Ensure all content is clinically accurate by partnering with clinical affairs teams and key opinion leaders (KOLs)
- Design learning experiences that are engaging, interactive, and grounded in adult learning principles
- Create assessment and certification frameworks to validate learning outcomes
Collaboration and Execution
- Partner closely with the Director of Global Product and Clinical Training, Sales, Clinical, and Marketing teams to ensure training alignment with commercial goals
- Work synergistically with product teams to ensure training reflects the latest innovations, updates, and product enhancements
- Coordinate logistics, scheduling, and flawless delivery of global training events and programs
- Manage relationships with external training partners and vendors as needed
- Facilitate cross-functional communication to ensure consistent messaging across all training touchpoints
Technology and Innovation
- Leverage digital platforms including Learning Management Systems (LMS), CRM systems, and collaboration tools like Microsoft Teams to deliver and track training effectiveness
- Continuously evaluate and adopt new tools, formats, and technologies to enhance learning experiences
- Analyze training data to identify trends, opportunities, and areas for improvement
- Stay current with emerging trends in digital learning and instructional technology
- Implement innovative solutions that scale globally while maintaining quality and consistency
Customer Engagement and Relationship Building
- Build strong, lasting relationships with key customers, industry thought leaders, and training partners
- Collaborate with key customers to co-develop content and programs that address real-world challenges
- Create robust feedback loops to continuously improve training based on customer insights and preferences
- Identify and cultivate customer champions who can serve as advocates and peer educators
- Conduct regular customer needs assessments to ensure training remains relevant and valuable
Essential Qualifications
- Experience: Minimum of 10+ years of progressive experience in customer training, education, marketing, sales, and/or commercial enablement—preferably within the medical devices, healthcare, or life sciences industries
- Global Program Leadership: Proven experience designing and successfully scaling global training programs across multiple regions and cultures
- Learning Expertise: Strong foundational understanding of adult learning theory, instructional design principles, and digital learning tools and platforms
- Leadership Capabilities: Exceptional leadership, communication, and cross-functional collaboration skills with the ability to influence stakeholders at all levels
- Travel Flexibility: Ability and willingness to travel both domestically and internationally, approximately 40% of the time
- Strategic Thinking: Demonstrated ability to translate business objectives into training strategies and executable programs
- Project Management: Strong organizational and project management skills with the ability to handle multiple complex initiatives simultaneously
Preferred Qualifications
- Direct experience with peer-to-peer and fellowship-based training models in healthcare or medical technology settings
- Familiarity with neurosurgery, radiology, or focused ultrasound technologies and their clinical applications
- Proficiency in Learning Management System (LMS) platforms, content authoring tools, and data analytics
- Experience working in matrixed global organizations with distributed teams
- Advanced degree in Education, Instructional Design, Healthcare Administration, or related field
- Experience with healthcare compliance requirements and regulatory considerations in training
Skills and Competencies
To thrive in this role at arenaflex, you will need a unique blend of skills and competencies:
- Strategic Vision: The ability to see the big picture while executing on tactical details
- Customer-Centric Mindset: Deep commitment to understanding and exceeding customer expectations
- Innovation Orientation: Natural curiosity and enthusiasm for exploring new approaches and technologies
- Data-Driven Decision Making: Comfort with analytics and using data to inform program development
- Executive Presence: Ability to communicate effectively with senior leadership and external stakeholders
- Adaptive Leadership: Flexibility to navigate ambiguity and lead through change
- Emotional Intelligence: Strong interpersonal skills with the ability to build trust and rapport
Career Growth and Development Opportunities
At arenaflex, we believe in investing in our people and supporting their professional growth. As the Director of Global Customer Training and Education, you will have numerous opportunities to advance your career:
- Direct exposure to executive leadership and strategic decision-making processes
- Leadership of a global function with significant impact on customer success and business growth
- Cross-functional collaboration with teams across Sales, Marketing, Clinical, and Product
- Professional development opportunities in cutting-edge instructional technologies and methodologies
- International travel and exposure to diverse global markets
- Potential to expand scope into additional training functions or business areas
We are committed to helping our employees achieve their professional ambitions. Many of our senior leaders have grown their careers internally, and we take pride in nurturing talent from within our organization.
Work Environment and Culture
arenaflex offers a dynamic, collaborative environment where innovation thrives. Our culture is built on trust, transparency, and a shared commitment to transforming patient lives. We believe in fostering an atmosphere where:
- Employees are encouraged to pursue meaningful work that extends beyond the office
- Diverse perspectives are valued and celebrated
- Ideas are welcomed from every level of the organization
- Flexible work arrangements support life-work balance
- Team members support each other in achieving collective goals
- Continuous learning and professional development are prioritized
Our offices around the world offer modern workspaces designed to inspire collaboration and creativity. Whether you are working from one of our global hubs or remotely, you will be part of a connected team that shares a common purpose.
Compensation and Benefits
arenaflex offers competitive compensation packages that recognize experience, skills, and contributions. Our comprehensive benefits package includes:
- Competitive base salary with annual performance reviews
- Performance-based bonus and incentive programs
- Equity or stock option programs (where applicable)
- Comprehensive health insurance coverage
- Retirement savings plans with company matching
- Generous paid time off and leave policies
- Professional development budget for training, conferences, and certifications
- Wellness programs and employee assistance resources
- Regional perks and benefits tailored to each location
We regularly review our compensation and benefits to ensure we remain competitive and continue to attract and retain top talent globally.
Join Our Mission
If you are passionate about transforming healthcare through education and innovation, arenaflex is the place for you. This is your opportunity to make a real impact on the lives of millions of patients while building a rewarding career with a global leader in medical technology.
We challenge and empower our people to be great at what they do. If you are ready to take on this exciting challenge and help shape the future of customer training in healthcare, we encourage you to apply. Bring your expertise, creativity, and enthusiasm to arenaflex, and be part of something truly meaningful.
Every role at arenaflex is significant, your voice will be heard, and your ideas will be encouraged. Together, we will continue to transform tomorrow, today.
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.