Job Description: • maintains, repairs, and troubleshoots desktop hardware and software packages • responsible for customer service and end-user training • performs varied activities and moderately complex administrative/operational/customer support assignments • researches and resolves technical problems of moderate complexity, typically escalated from first line support teams • responds to escalated telephone, email and online requests for technical support • documents, tracks, and monitors the problem using applicable systems and tools Requirements: • 1-3 years of technical experience as a Desktop/End User Support Engineer • Experienced in researching and resolving technical problems of moderate complexity • Experienced responding to escalated telephone, email and online requests for technical support • Experienced documenting, tracking, and monitoring the problem using applicable systems and tools • Bachelor's Degree in Computer Science (Preferred Qualification) Benefits: • medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance Apply tot his job