Job Description:
As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.
Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.
High School Diploma/GED
Excellent Communication skills
Basic computer skills
Positive and friendly attitude
Preferred: Minimum of 1+ years of experience in customer service.