Customer Support Specialist

NTN Bearing Corporation is one of the world’s premier bearing manufacturers serving the automotive and industrial markets for the past 100 years. They are currently seeking a Customer Support Specialist who will act as the main point of contact for customers, managing issues related to orders, returns, and customer inquiries.

Responsibilities

• Provide quality service to customers
• Expedite and work to fill back-orders as well as orders placed at lead time
• Respond to inventory inquiries and support inside Sales
• Successfully interchange product, process and manage purchase orders
• Support our customers by successfully answering live chats on DOL (Distributor-On-Line)
• Support our customers by successfully answering calls in the IAM CR queue
• Submit credit/debit requests and return bearing authorizations (RBA’s)
• Investigate and close payment disputes (PD’s)
• Submit and close WHD’s (warehouse discrepancies)

Skills

• One to five years in related experience; or five to eight years of related experience or some equivalent combination
• Demonstrated proficiency with the ability to engage and diffuse dissatisfied customers
• Professionally represent the customer when interacting with other departments
• The ability to work independently and as a member of the team
• Comprehensive product knowledge with a firm understanding of where to go to find solutions
• Strong written and verbal communication skills
• Effective organizational and time management skills with the ability to multi-task
• Previous experience with ERP System
• Intermediate Excel and Word Skills
• Bachelor's Degree preferably in business
• JD Edwards experience is a plus

Benefits

• Choice of medical plans
• Dental
• Vision
• Life and disability insurance
• A cash matching 401(k) Plan
• Separate company contribution to your 401(k)-retirement account
• Paid vacation
• Additional paid time off during the major holiday season
• Eligibility for tuition reimbursement

Company Overview