Customer Support Coordinator

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. The Customer Support Coordinator role focuses on providing exceptional customer service by acting as a liaison between customers and various stakeholders, ensuring efficient communication and problem resolution.

Responsibilities

• Act as the liaison between customers, utility companies, energy suppliers, and internal teams
• Provide an unparalleled customer experience through quick, efficient, and clear communication
• Enhance department systems and processes to support scalability and efficiency
• Collaborate with internal teams (Sales, Customer Success, and Operations) to resolve customer challenges
• Coordinate directly with utilities and suppliers to address and resolve issues
• Provide timely status updates to customers and ensure their questions are answered
• Identify proactive solutions to common customer challenges
• Participating on Kick-Off Calls to onboard new customers, align on goals, set expectations, and initiate engagement with our services

Skills

• Strong organizational skills with a proactive, action-oriented mindset
• Excellent communication, interpersonal, and time-management abilities
• Ability to multitask and thrive in a fast-paced, continuously evolving environment
• Eagerness to learn and grow within the company
• Experience in customer support, customer success, project management, or operations

Benefits

• PTO
• Health - We cover 50% of your monthly premium cost
• Dental - We cover 50% of your monthly premium cost
• Vision - We cover 50% of your monthly premium cost
• Basic Term Life & AD&D insurance policy- We cover 100%
• 401(K)
• Employer match 20% of total contribution on up to 5% of salary
• Work from home on Fridays
• 20 work from home days per year (in addition to WFH Fridays)
• Wednesday catered lunches
• Gym membership at on-site gym facilities
• Frequent company events

Company Overview