Customer Success Specialist - Vancouver

Zen Educate is a technology company that matches schools with temporary educator staff. They are seeking a Customer Success Specialist to build relationships with schools and support educators in finding meaningful work.

Responsibilities

• Build and manage relationships with schools and districts
• Help schools find the right educators quickly and efficiently
• Identify opportunities to grow partnerships and introduce new services
• Act as a reliable, responsive point of contact for school stakeholders
• Share feedback and insights with internal teams to improve our product
• Help newly onboarded educators find their first roles quickly
• Check in regularly with educators to ensure they’re happy and supported
• Troubleshoot challenges and find solutions when issues arise
• Coach educators and guide them through training to improve performance
• Balance relationship-building with fast-paced problem solving
• Work across both schools and educators to make great matches happen
• Take ownership of your portfolio and grow it over time

Skills

• You're eager to learn and open to feedback
• You're resilient and don't get discouraged by challenges
• You take initiative and aren't afraid to figure things out
• You care about people and enjoy helping others succeed
• You're positive, collaborative, and a great teammate
• Strong communication and interpersonal skills
• Organized and able to manage multiple priorities
• Interest in education or social impact is a big plus
• Any experience in sales, customer service, education, or recruitment is helpful — but not required

Benefits

• Competitive salary + commission (OTE)
• 18 days PTO (15 flexible + 3 for Christmas closure)
• Health insurance
• Quarterly social events
• A supportive, tight-knit team
• Meaningful work you can be proud of

Company Overview