This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already Europe’s #3 fastest-growing company in 2025 (FT1000).
We are building the future of marketing by rewarding our community of over 50 million users for engaging with our advertisers’ products. We are offering a new way to acquire users for the biggest companies in the world.
At Almedia, you’ll:
Own way more, way earlier — you’ll be trusted with responsibility fast.
Push harder, get further — this isn’t a 9–5. We highly reward intensity.
Join a rare environment — you will work with ambitious high-speed, high-ownership people.
Fully present — we’re 5 days a week in the office to build the energising momentum we need.
The Senior Customer Success Manager at Almedia plays a pivotal role not just in account management but in driving the strategic success of our clients and shaping Almedia’s future growth. As a Customer Success Manager, you’ll directly impact Almedia’s success, leading client relationships, guiding high-stakes campaigns, and implementing data-driven insights to deliver measurable outcomes. This role offers the chance to make a real difference through proactive problem-solving, strategic upselling, and cross-functional collaboration.
Strategic Client Consultation & Relationship Management: Serve as a strategic advisor for clients, guiding them through Almedia’s rewarded ecosystem and sharing insights to optimize their campaigns.
Data-Driven Campaign Optimization: Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success.
Competitive Analysis & Industry Insights: Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact.
Problem Solving & Risk Mitigation: Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly.
Growth & Upselling: Recognize opportunities for increased ad spend and assist in expanding clients’ portfolios, helping to drive revenue growth for both the client and Almedia.
Team Growth Contribution: Participate actively in shaping the future of Almedia’s Customer Success team, contributing ideas and insights as the team grows and scales.
We’re looking for candidates with the right mindset and potential, regardless of experience level. Here’s what we value:
Analytical Thinking: You thrive on data and are detail-oriented, using insights to drive decisions.
Problem-Solving: You’re proactive, always seeking creative solutions for both clients and the company.
Strong Communication: You build relationships easily and convey complex ideas clearly.
Team Player: You value collaboration and respect different perspectives.
Adaptable & Growth-Oriented: You thrive in fast-paced environments and are excited to learn and grow.
Client-Focused Passion: You’re committed to delivering high-quality service and driving client success.
We value skills over years of experience and are looking for a range of talent. Ideal candidates will have the following qualifications:
Analytical & Data Proficiency: You’re detail-oriented and data-savvy, capable of using analytics tools and insights to shape campaign strategies.
Strategic Communication & Relationship Building: Clear and persuasive communicator who can build strong client relationships and explain complex ideas effectively.
Technical Knowledge & Troubleshooting: Experience with digital advertising and campaign tracking tools, and comfort with technical integrations.
Adaptability & Growth Mindset: Eager to learn, thrive in fast-paced environments, and continuously seek growth.
Consultative & Solution-Oriented Approach: Proactive in identifying solutions for both client challenges and business growth.
Industry Insights: Knowledgeable about industry trends, competitive analysis, and best practices in the Ad-Tech and digital advertising landscape.
Preferred Qualifications (though not mandatory):
Experience in client success, account management, or business development within digital advertising, gaming, or app industries.
Strong negotiation skills and the ability to make data-informed decisions.
Scale With Almedia: Have a real impact and grow alongside a startup that has been profitable from day one.
High-Growth Environment: We encourage all staff to take ownership of projects and consistently raise the bar.
Do More, Get More: Generous bonus scheme to ensure great, proactive work is valued.
We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth. Almedia is an equal opportunity employer. We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.