Customer Success Engineer Tech
Job Description
Department: Business Development
Job Status: Full-Time
FLSA Status: Salary, Non-Exempt
Reports To: Manager of Customer Success
Location: Remote - Hybrid, Office: EVO (Houston, Midland or Pittsburgh)
Amount of Travel Required: 10%
Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.
Positions Supervised: N/A
AIP Level: 7
POSITION SUMMARY: The Customer Success Engineer (CSE) Tech is responsible for supporting the Customer Success Engineering team by providing high level technical support and strategic analysis across the partner network. This role focuses on specialized cross customer projects and basin wide initiatives that drive operational excellence and value capture for multiple stakeholders. In this capacity, you will enable CSEs to make data driven decisions, help facilitate commercial evaluations and support the broader team in achieving customer and Evolution organizational goals.
ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may")
Technical Project Support & Execution
- Execute specialized technical projects that span multiple customer accounts, ensuring consistent application of best practices and innovative solutions.
- Support the CSE team by providing deep dive technical analysis on complex operational challenges, emissions reductions, and efficiency improvements.
- Lead basin wide initiatives aimed at benchmarking performance and identifying regional trends to elevate EVO’s reputation as a best-in-class service provider.
Data Analysis & Economic Modeling
- Analyze and model economic data to identify performance trends across different customers and basins, providing actionable insights that drive regional value capture.
- Develop comprehensive business cases that address cross basin operational variances, ensuring ROI and value creation are quantified for broad scale initiatives.
- Utilize digital tools and advanced software to track performance metrics and KPIs across different basins and service offerings.
Cross Functional Collaboration
- Work closely with Engineering, Operations, and Digital Technology departments to translate field data into actionable insights for the CSE team.
- Contribute to the "Voice of the Customer" by aggregating feedback from various basin wide interactions to help shape product roadmaps and service enhancements.
- Provide technical backup and surge support for dedicated CSEs during high intensity project phases or strategic partner reviews.
Operational Excellence
- Drive the design and execution of strategies that improve overall customer health and regional retention.
- Ensure that all technical deliverables meet EVO’s standards for Consistent, Best in Class Organizational & Operational Excellence (CBOE).
- Identify emerging needs within specific basins and propose proactive service offerings to address those gaps.
- Performs other related duties as assigned to assist with successful operations and business continuity.