Customer Solutions Specialist

TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance company and dispatch technology platform. They are seeking dedicated customer-oriented candidates to join their team of Customer Solutions Specialists (CSSs) who will handle inbound calls from members needing roadside assistance and provide customer care and follow-up.

Responsibilities

• Answer inbound member calls
• Ask essential questions to understand each member’s unique situation
• Navigate computer program, input information to locate each member, and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
• Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Skills

• Maintains a positive attitude and ability to work well with others
• Exhibits excellent communication skills professional, articulate voice; ability to listen and communicate effectively
• Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Enjoys working in a fast-paced environment while maintaining a professional attitude
• Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
• Takes pleasure in helping people when their day is unexpectedly disrupted
• Possesses emotional resilience and the ability to handle upset members in a calm, professional manner

Benefits

• You can wear a hat, T-shirt, jeans, etc. Dress casually every day!
• Inbound Calls Only - No Cold Calls, No Sales, No Collections!
• Paid training no experience required!
• Performance-based incentives
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans

Company Overview