Customer Service Specialist

Pacific Life is a company dedicated to providing for loved ones and planning rewarding retirements. They are seeking talented Customer Service Specialists to handle inquiries and provide problem resolution related to transactions and technical questions for policyholders.

Responsibilities

• Handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders
• Thrive on phone conversations, handling 50 to 60 incoming calls daily with ease
• Provide outstanding customer service is your top priority
• Excel at problem-solving and are determined to overcome any obstacles that come your way
• Enthusiastic about assisting both colleagues and customers, always aiming for the highest quality in your work
• Perform well in a fast-paced environment and adapt quickly to changes
• Passionate about community involvement and eagerly participate in various volunteer opportunities and local charity events we support

Skills

• A FINRA SIE and series 6 or 7 license is required in this role
• Strong customer service skills with 1-2 years of experience in a related customer service role
• Proactive and resourceful, with a knack for finding answers through research
• Strong analytical skills and creative thinking
• Skilled at handling multiple priorities in a fast-paced setting
• Motivated to learn quickly and adapt to changes
• Computer proficiency including Microsoft Word and Outlook
• College degree and/or equivalent experience preferred

Benefits

• Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

Company Overview

Company H1B Sponsorship