Customer Service Representative - Order Entry

The Minka Group is a leader in the decorative lighting and fan industries, known for its quality and workmanship. They are seeking a Customer Service Representative – Order Entry to focus on accurate order entry and provide email/ticket-based customer support while maintaining professionalism and attention to detail.

Responsibilities

• Order Entry
• Enter customer orders accurately and in a timely manner
• Validate pricing, product selection, shipping details, and required dates
• Identify and correct order discrepancies prior to processing
• Customer Support (Email & Zendesk)
• Respond to Zendesk tickets within 4 business hours
• Provide clear, professional written communication regarding order status, availability, and corrections
• Maintain ownership of assigned tickets through resolution
• Customer Interaction
• Make or receive occasional customer phone calls when necessary to clarify order details or resolve issues
• Follow Minka policies, procedures, and service standards
• Demonstrate attention to detail, accountability, and professionalism
• Collaborate with Customer Service, Order Entry, and Sales Administration teams
• Support inbound sales opportunities when appropriate

Skills

• Entry-level role; prior Customer Service or Order Entry experience preferred
• Strong written communication skills
• Ability to manage multiple tasks and meet service level expectations
• High level of accuracy and attention to detail
• Working knowledge of Microsoft Office 365 (Outlook, Teams)
• Zendesk experience preferred but not required

Benefits

• Health
• Dental
• Vision
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Company Overview

Company H1B Sponsorship