Customer Service Representative I

Wiley X is an iconic American brand known for its protective eyewear, founded by U.S. Army Veteran Myles Freeman Sr. The Customer Service Representative I will perform data entry, assist customers with eyewear selection and purchasing, and support the Customer Service department's daily operations.

Responsibilities

• Perform data entry
• Update and maintain Customer & dealer records
• Resolve shipping issues
• Manage necessary RMA requests
• File warranty documentation and maintain records as necessary to comply with company policies and procedures
• Assist with special projects
• Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries
• Assist with processing prebooks and backorders
• Process incoming web orders
• Partner with other departments to resolve customer issues
• Provide back-up for Optical Sales Customer Service team members
• Adheres to all company policies and procedures
• Verify aging balances, understand account statuses, and sign orders
• Greet customers promptly and professionally as they enter the store
• Assist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal style
• Provide knowledgeable product recommendations and educate customers on lens options and features
• Process transactions accurately using point-of-sale (POS) systems
• Maintain clean and organized displays and store environment
• Open and close the store according to company procedures, including securing cash and locking up
• Duties may be adjusted as business needs arise

Skills

• Good computer skills
• Strong work ethic and team-oriented mentality
• Positive, proactive attitude
• Good interpersonal and communication skills
• Extremely reliable
• Strong Problem-solving skills
• Excellent communication and organizational skills
• High School Diploma or GED
• Lift up to 25 pounds
• Ability to sit for long periods of time
• Ability to use a computer for prolonged periods of time
• Ability to be on the phone and talk for long periods
• 1 year of Customer service experience preferred

Benefits

• Culture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.
• Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives.
• Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.
• Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.

Company Overview