The LEGO Group is a global leader in play and creativity, and they are seeking a Customer Service Representative fluent in English and German to join their North American contact center. In this role, you will support LEGO fans during peak seasons by responding to inquiries and building relationships with consumers.
Responsibilities
- Respond to consumers in both English and German - spoken and written
- Engage with consumers via phone and email
- Handling a range of topics from order status and account issues to digital experiences and product quality queries
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
- Adapt to a variety of shifts to ensure we provide an exceptional service
Skills
- Fluency in English and German - spoken and written
- Ability to respond to consumers via phone and email
- Ability to handle a range of topics from order status and account issues to digital experiences and product quality queries
- Ability to build strong and lasting relationships with consumers in a fun and engaging manner
- Solid IT skills to support consumer requests
- Ability to adapt to a variety of shifts to ensure exceptional service
Benefits
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Company Overview
The LEGO Group is a family-owned company that specializes in the development of children's creativity through playing and learning. It was founded in 1932, and is headquartered in Billund, Syddanmark, DNK, with a workforce of 10001+ employees. Its website is http://www.lego.com.Company H1B Sponsorship
the LEGO Group has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2024, 2 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.