Co-operators is a leading Canadian financial services co-operative committed to sustainability and resilience. The customer service representative will focus on selling auto and property insurance, providing exceptional client service, and supporting agency operations to meet sales targets.ResponsibilitiesSelling auto and property insurance to clients by identifying insurance needs, proactively building a network that cultivates sales opportunities and responding to cross-channel leads in a timely fashionApplying appropriate underwriting guidelines within current binding authority levels, providing quotes and upselling and cross-selling other product lines through referralsContributing to the overall sales growth plan by achieving individual sales, quality and productive goalsProviding exceptional client service through responding to client inquiries and concerns, resolving complaints and escalating matters appropriatelyMaintaining client retention by supporting referrals and effectively communicating, listening and negotiating with clients who inquire about cancellationSkillsBilingualism in English and French is requiredYou have one year of experience in an office environmentYou have some post-secondary educationProficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teamsHaving knowledge of underwriting practices and home and auto insurance products is an assetHaving the Personal lines Damage Insurance Licence delivered by l'Autorité des marchés financiers du Québec (AMF) is an assetBenefitsTraining and development opportunities to grow your career.Opportunities to give back to your community.A Competitive Compensation Package And Benefits Program.Company OverviewAs a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. It was founded in 1945, and is headquartered in Guelph, Ontario, CA, with a workforce of 5001-10000 employees. Its website is http://www.cooperators.ca/.
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