Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. They are seeking a professional Call Center Representative to provide exceptional customer service, address inquiries, and resolve complaints efficiently.
Responsibilities
- Understanding and addressing their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
- Utilizing software, databases, scripts, and tools appropriately
- Understand and strive to comply or exceed call center metrics while providing excellent customer service
- Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
- Adhering to all company policies and procedures
Skills
- High School Diploma or equivalent
- Exceptional Customer Service Skills
- 1+ Years of Customer Service Experience (Contact Center or Retail)
- Troubleshooting technical skills a plus
- Great communication skills, both verbal and written
- Proficiency with computers, especially our CRM and tools
- Proficiency with computer systems including basic troubleshooting
- Multiple platforms/operating systems
- Knowledge of any of the following a plus: iCasino and Online Sports Betting
- Have passion for creating amazing customer experiences
- Understand how to balance quality vs. quantity
- Have growth/learning mindset to help manage change
- Demonstrate excellent thinking and problem-solving skills
- Able to sit for extended periods
- Able to work on a computer with repetitive hand and wrist movement
- Have exceptional attention to details
- Demonstrate fluency in both English and Spanish
Benefits
- Medical, dental and vision plan options
- 401(k) matching for long-term wins
- Monthly socials and team building events
- Home office allowance to level up your remote set up
- Work-from-anywhere month (yes, really!)
- Downtown office with snacks, games and unbeatable energy
Company Overview
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play. It was founded in 2008, and is headquartered in Conway, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.coastalasphalt.com.