<div class="benefits">
<div><strong>Benefits:</strong></div>
<ul>
<li>Competitive salary</li>
<li>Home office stipend</li>
<li>Paid time off</li>
</ul>
</div>
<div class="trix-content">
<div><strong>You May Be a Great Fit as a Customer Retention Specialist at Cynthia Snyder Ins Agency Inc. if: </strong></div><ul>
<li>
<strong>You’re the person people call first when life goes sideways</strong> - calm, steady, and ready to help.</li>
<li>
<strong>You genuinely care about your community</strong> and are dedicated to providing excellent service that makes a positive impact on the people around you.</li>
<li>
<strong>You’re a natural relationship-builder</strong> who earns trust quickly and keeps it.</li>
<li>
<strong>You listen first, then guide</strong>, making customers feel understood while confidently recommending solutions.</li>
<li>
<strong>You’re compassionate under pressure</strong> and can guide someone through their worst day with clarity and empathy.</li>
</ul><div><strong>Location Address: 1501 N Sepulveda Blvd unit B Manhattan Beach, CA 90266</strong></div><div>
<br>At , we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us<strong>.<br></strong><br><br>
</div><div>Seeking a <strong>Customer Retention Specialist</strong> to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.<br><br><br>
</div><div><strong>Responsibilities</strong></div><ul>
<li>Communicate with existing customers regarding renewals and coverage options.</li>
<li>Review accounts and assist with updates or changes as needed.</li>
<li>Identify opportunities to enhance customer satisfaction and engagement.</li>
<li>Maintain accurate records and documentation of interactions.</li>
<li>Collaborate with team members to meet retention and outreach objectives.</li>
</ul><div><strong>Qualifications</strong></div><ul>
<li>Strong interpersonal and problem-solving abilities.</li>
<li>Effective communication and listening skills.</li>
<li>Detail-oriented with a focus on customer experience.</li>
<li>Previous experience in customer service or account management preferred.</li>
<li>Must have applicable state insurance licenses.<br><br><br>
</li>
</ul>
</div>
<p>This is a remote position.</p>