Are you passionate about delivering exceptional customer experiences and solving complex financial challenges? At arenaflex, we believe that every customer interaction is an opportunity to build trust, foster loyalty, and make a meaningful difference in people's financial lives. We are seeking a talented and dedicated Customer Resolution Representative to join our Estate Care Center department within our Consumer and Small Business Banking Operations division.
At arenaflex, we understand that our success is driven by the dedication and expertise of our team members. We pride ourselves on fostering an environment where diversity, equity, and inclusion are not just values but lived realities. Every employee brings unique perspectives and experiences that strengthen our ability to serve customers across all walks of life. If you are looking for a career where your skills matter, your voice is heard, and your growth is supported, you have found your home at arenaflex.
As a Customer Resolution Representative at arenaflex, you will play a critical role in our commitment to customer service excellence. You will be the frontline ambassador for our brand, handling inquiries, complaints, and complex transactions with professionalism, empathy, and precision. This position offers an excellent opportunity to develop your expertise in financial services while building lasting relationships with customers who rely on us for their banking needs.
In this role, you will navigate the intricacies of financial products and services, serving as a trusted advisor to customers seeking resolution and guidance. Your analytical abilities and communication skills will be key in identifying issues, determining appropriate solutions, and ensuring every customer feels heard and valued. This is a hybrid position that combines the security of in-person training with the flexibility of remote work rotation once you have mastered the role.
As a Customer Resolution Representative, your primary focus will be delivering outstanding support to both internal and external customers. Your responsibilities include:
To succeed in this role, you must meet the following minimum qualifications:
While not required, the following qualifications will give you a competitive edge:
Success as a Customer Resolution Representative requires a unique blend of technical abilities, interpersonal skills, and personal attributes:
At arenaflex, we invest in your success from day one. As a new Customer Resolution Representative, you will receive comprehensive training to equip you with the knowledge and skills needed to excel in your role.
Initial Training Program: You will participate in an in-depth classroom training program led by experienced instructors. This training will cover arenaflex banking products, procedures, services, and systems in detail. The training class will begin on a designated start date and continues for up to 8 weeks, conducted onsite full-time.
Training Schedule: Training hours are 8:00 a.m. – 5:00 p.m. Monday through Friday EST. You are required to attend the full duration of the paid training program to ensure you are fully prepared for your role.
Ongoing Support: After completing classroom training, you will continue to receive on-the-job training and coaching as you begin handling live customer interactions. Our supportive team environment ensures you never have to navigate challenges alone.
Regular Schedule: Once training is completed and both you and your manager agree that you are ready, you will transition to a hybrid work arrangement. Your regular work schedule will be Monday through Friday, with hours between 9:30am and 7:00pm EST (8-hour shift with a 30-minute lunch break). Your schedule will be based on business needs.
Hybrid Work Model: This position is hybrid, meaning you will work on-site every other week with the opportunity to work from home on a rotation basis. This arrangement provides a balance between collaboration and flexibility.
Extended Hours: Our hours of operation are Monday through Friday, 8:00am to 8:30pm EST, and Saturday, 9:00am to 3:00pm EST. In the future, occasional weekend work may be required based on business needs.
Overtime Opportunities: There may occasionally be opportunities for overtime based on business demand, providing additional earning potential.
Work Location: The primary work location is 7711 Plantation Road, Roanoke, VA 24019. This modern facility offers a collaborative work environment with state-of-the-art technology and amenities.
Remote Work Guidelines: All telecommuting guidelines and performance standards must be met and attested to before remote rotation privileges are granted. This ensures that our hybrid model maintains the high level of service our customers expect.
At arenaflex, your career journey is limited only by your ambitions. As a Customer Resolution Representative, you will develop a strong foundation in financial services, customer relations, and compliance – skills that are highly valued across the organization.
Many of our senior team members and leaders began their careers in similar entry-level positions, advancing through dedication and performance. As you grow in your role, you may have opportunities to:
We are committed to supporting your professional development through ongoing training, tuition assistance programs, and internal promotion opportunities.
At arenaflex, we recognize that our employees are our most valuable asset. We offer a comprehensive compensation package designed to support your financial well-being, health, and work-life balance:
At arenaflex, we believe that diversity strengthens our organization. We are committed to creating an inclusive workplace where everyone feels valued and inspired to do their best work. We welcome applications from individuals of all backgrounds, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, disability, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
Our employees support our focus on building strong customer relationships balanced with a strong risk-mitigating and compliance-driven culture. We believe these disciplines are critical to the success of our customers and our company.
If you are ready to take the next step in your career and join a team that values excellence, integrity, and customer focus, we encourage you to apply for the Customer Resolution Representative position at arenaflex. This is your opportunity to make a meaningful impact, develop valuable skills, and grow with a leading financial services company.
At arenaflex, it all begins with outstanding talent. It all begins with you.